Admin Support - Mental Health - West Locality

NHS; Wales; Remote; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Disability Confident Employer

Work-life balance policies

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking two full-time Admin Support staff to join the Mental Health & Learning Disability Division. The role provides admin support to the Mental Health Team, handling confidential information and delivering a high-quality service to patients and staff across the locality.

Fixed-term 6 months, 37.5 hours per week, NHS Band 3. The post requires good IT skills, excellent time management, and a flexible approach to meet service demands.

Qualifications

• It is essential that the applicant holds excellent computer skills including Microsoft Office and a good telephone manner.
• A flexible approach to work is needed to meet the demands of the service.
• Excellent time management skills and strong organisational abilities.

Responsibilities

• Provide comprehensive admin support to the Mental Health Team.
• Maintain patient confidentiality and deliver high-quality customer service.
• Possess good written and verbal communication and prioritise workload to meet deadlines.
• Work independently and as part of a team, using discretion and initiative.

Skills

Telephone manner

Time management

Organisation

Attention to detail

Welsh speaking

Education

GCSE Maths & English

NVQ Business Administration Level 3

RSA/OCR Level 2

IT related qualification

Tools

Microsoft Office

Job description

Admin Support - Mental Health - West Locality

Band 3

Main area Administration Grade Band 3 Contract Fixed term: 6 months (Full time) Hours Full time - 37.5 hours per week Job ref 050-AC224-1026

Employer Betsi Cadwaladr University Health Board Employer type NHS Site TBC Town TBC Salary £26,813 - £27,890 per annum Salary period Yearly Closing 18/10/2026 23:59

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

This post is fixed term/secondment for 6 Months due to meet the needs of the service

We have an exciting opportunity for two full-time Admin Support staff to join the Mental Health & Learning Disability Division, supporting the West Locality. These posts are offered on a fixed-term basis for 6 months.

Working as part of the wider team, the post holders will be required to provide an efficient and effective administrative service, supporting the delivery of a high-quality service to patients and staff across the locality.

Please note: This vacancy may close early if a high volume of applications is received. We recommend submitting your application as early as possible.

Main duties of the job

The post holder will provide comprehensive admin support to the Mental Health Team.

It is essential that the applicant holds excellent computer skills including Microsoft Office and a good telephone manner. A flexible approach to work is needed to meet the demands of the service.

The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet strict deadlines, whilst producing work to the highest standards.

The post holder will also have the ability to work both independently and as part of a team, using discretion, judgement and initiative. Excellent written and verbal communication skills are essential together with a keen eye for detail, with the ability to process and generate urgent and routine correspondence.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

• Good standard of education – GCSE Maths & English at Grade C or above, or equivalent
• NVQ Business Administration Level 3 or equivalent knowledge & experience, or willing to work towards
• RSA /OCR Level 2 or equivalent experience
• IT related qualification or equivalent experience
• Ability to deal with sensitive information

Experience

• Knowledge of a range of administrative & clerical processes
• Ability to take and transcribe succinct minutes
• Proficient in use of Microsoft Office applications.
• Excellent organisational skills
• Experience of working within the NHS

Values

• Team player
• Develops own practice through reflection and learning
• Ability to speak Welsh

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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