Clerical officer

NHS; Tywyn; Remote; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking an organised administrative professional to provide clerical and reception support for a community hospital and outpatient services. You will be the first point of contact for patients and colleagues, delivering timely, confidential service.

The role requires strong communication, ability to manage competing priorities, and, where possible, Welsh language skills.

Qualifications

• NVQ Level 3 or equivalent experience.
• Knowledge and understanding of clerical procedures and systems.

Responsibilities

• Liaise with clinical and administrative teams to support patient pathways and service delivery.
• Handle financial duties including patient monies, petty cash and travel expenses; manage site security access.
• Support audit activities, contribute to service improvements, assist with training and mentoring, and provide flexible administrative support across the service.

Skills

Organisational skills

Decision making

Welsh speaking

Education

NVQ Level 3 or equivalent

Knowledge of clerical procedures and systems

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The postholder will provide a comprehensive administrative, clerical, and reception service to support the efficient day-to-day running of a community hospital and associated outpatient services. Acting as a key point of contact for patients, relatives, visitors, healthcare professionals, and external agencies, the role requires excellent communication, organisational, and customer service skills.

To ensure the efficient administration and coordination of community hospital and outpatient services, supporting high-quality patient care and a positive patient experience through effective administrative and operational support.

Main duties of the job

The postholder will liaise with a range of clinical and administrative teams to support patient pathways and ensure the smooth delivery of services.

The role also carries responsibility for a range of financial and operational duties, including the handling and banking of patient monies, petty cash and travel expense payments, management of site security access systems, receipt of supplies and equipment, and reporting maintenance issues. The postholder will regularly deal with patients and relatives who may be distressed or anxious, requiring the ability to respond with empathy, sensitivity, professionalism, and sound judgement.

In addition, the postholder will support audit activities, contribute to service improvements, assist with training and mentoring new staff, and provide flexible administrative support across the service as required. The role demands a high level of accuracy, confidentiality, initiative, and the ability to manage competing priorities within a busy healthcare environment.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• NVQ Level 3 or equivalent experience
• Knowledge and understanding of clerical procedures and systems

Experience

• Relevant experience of providing a comprehensive clerical / administrative service
• Previous experience of working within the NHS or in a healthcare setting

Skills

• Excellent organisational skills
• Ability to work unsupervised and make decisions
• Be able to use judgement and initiative to deal with difficult / sensitive situations
• Ability to speak Welsh

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.