Strategy & Operations Associate - Scale Patient Care

Voy; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Stock options

Private medical insurance

Hybrid work in London Bridge

Wellness and gym benefit

25 days holidays

Cycle to Work

Electric Car salary sacrifice

Job summary

Voy is seeking a Strategy & Operations Associate to join the Patient Experience Operations team in London. The role suits someone with 2–4 years in high-growth startups, consulting, or operations, eager to tackle cross-functional challenges and drive strategic initiatives impacting care delivery.

You’ll collaborate with clinicians, product teams, and operational leaders to identify opportunities, solve problems, and execute projects that help Patient Experience teams perform at their best.

Qualifications

• 2–4 years of experience in high-growth start-ups, consulting, or operations.
• Strong analytical and problem-solving abilities with data-informed decision-making.
• Excellent written and verbal communication across teams and stakeholders.
• Self-starter with a bias to action in a fast-paced environment.

Responsibilities

• Drive strategic projects across operations, including process improvement and scaling care models.
• Use data to identify bottlenecks, trends and opportunities; translate into actionable recommendations.
• Collaborate with Product, Data, Commercial and Clinical teams to align and execute initiatives.
• Design and implement operational processes to improve efficiency, quality, and scalability.
• Support business case development, KPI tracking, and performance reporting for Patient Experience operations.

Skills

Analytical skills

Data analysis

Cross-functional

Communication

Tools

Looker

SQL

Job description

Voy is seeking a Strategy & Operations Associate to join the Patient Experience Operations team in London. The role suits someone with 2–4 years in high-growth startups, consulting, or operations, eager to tackle cross-functional challenges and drive strategic initiatives impacting care delivery.

You’ll collaborate with clinicians, product teams, and operational leaders to identify opportunities, solve problems, and execute projects that help Patient Experience teams perform at their best.