Strategy & Operations Associate (Clinical)

Voy; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Generous stock option plan

Private medical insurance

Hybrid role based in London Bridge

Wellness and gym benefit

25 days holidays

Cycle to Work

Job summary

Voy is seeking a Strategy & Operations Associate to join our Clinical Operations team in London. You will drive cross-functional initiatives, work with clinicians, product, data and operational leaders to identify opportunities and execute projects that improve care delivery.

You have 2-4 years of consulting or startup operations experience, strong analytical and communication skills, and thrive in a fast-paced, ambiguous environment.

Qualifications

• 2-4 years of experience in consulting, start-up operations, or generalist operations.
• Strong analytical and problem-solving skills with data-driven approach.
• Excellent written and verbal communication across teams.

Responsibilities

• Drive strategic projects across operations, including process improvement and scaling care models.
• Identify bottlenecks using data and translate insights into recommendations.
• Collaborate with Product, Data, Commercial, and Clinical teams to align initiatives.
• Design and implement operational processes to improve efficiency and quality.
• Support business case development, KPI tracking, and performance reporting.

Skills

2-4 years experience

Analytical skills

Problem solving

Communication

Self-starter

Ambiguity tolerance

Tools

Looker

SQL

Job description

The Opportunity

We’re looking for a Strategy & Operations Associate to join our Clinical Operations team. This role is ideal for someone with 2-4 years of experience in high-growth start-ups, consulting, or operations, who is eager to take on cross-functional challenges and drive strategic initiatives that directly impact care delivery.

You’ll work closely with clinicians, product teams, and operational leaders to identify opportunities, solve problems, and execute projects that help our clinical teams perform at their best.

What You'll Do

• Drive strategic projects across operations—from process improvement and resource planning to scaling new care models.


• Use data to identify bottlenecks, trends, and opportunities, and translate insights into actionable recommendations.


• Collaborate cross-functionally with teams including Product, Data, Commercial, and Clinical to ensure initiatives are aligned and executed effectively.


• Design and implement operational processes that support efficiency, quality, and scalability.


• Support business case development, KPI tracking, and performance reporting for clinical operations.

Who you are

• 2-4 years of experience in consulting, start-up operations, generalist operations, or a similarly analytical and fast-paced environment.


• Exceptional analytical and problem-solving skills; you’re comfortable working with data and using it to inform decisions.


• Strong written and verbal communication skills, with an ability to work across different teams and stakeholders.


• Self-starter mentality with a bias to action—you’re proactive, resourceful, and don’t wait to be told what to do.


• Thrive in ambiguity and are excited to work in a rapidly evolving, mission-driven environment.


• Familiarity with Looker, SQL or other data visualisation and analysis tools are a bonus but not required.

What We Offer

• Generous stock option plan


• Private medical insurance


• Hybrid role based in London Bridge 3 days a week with lunch once a week


• Wellness and gym benefit with WellHub


• 25 days holidays, plus bank holidays, and generous parental leave & flexible working policies


• Cycle to Work and Electric Car salary sacrifice schemes