Strategic Telecoms Account Growth Manager

Brook Street; Belfast City; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Training & progression

Job summary

Brook Street in Belfast is seeking an experienced Sales Account Manager to join our telecommunications division. You will manage an established portfolio of business customers, build long-term relationships and identify growth opportunities to maximise revenue while delivering outstanding service.

You will work with cross-functional teams to ensure a seamless customer experience, prepare proposals and renewals, and maintain accurate CRM records to support revenue, retention and satisfaction

Qualifications

• Experience in Account Management, Business Development or B2B sales.
• Experience in telecommunications, connectivity, IT or managed services is desirable.
• Strong commercial awareness with ability to identify and develop sales opportunities within existing accounts.
• Excellent communication and relationship-building skills with decision-makers.

Responsibilities

• Manage and develop an existing portfolio of business customers.
• Identify opportunities to grow revenue through cross-selling and upselling telecoms and related solutions.
• Build long-term customer relationships by understanding client objectives.
• Deliver high-standard account management and handle service enquiries efficiently.
• Conduct regular account reviews to identify renewal opportunities and improvements.
• Keep customers informed of new products and industry developments.
• Maximise retention by identifying opportunities within existing accounts.
• Collaborate with Sales, Provisioning and Technical Support teams to ensure seamless delivery.
• Prepare quotations, proposals and renewals; negotiate value-for-money terms.
• Maintain accurate customer records and sales activity in CRM.
• Aim to meet revenue, retention and customer satisfaction targets.
• Provide strategic guidance and recommend solutions for business growth.

Job description

Brook Street in Belfast is seeking an experienced Sales Account Manager to join our telecommunications division. You will manage an established portfolio of business customers, build long-term relationships and identify growth opportunities to maximise revenue while delivering outstanding service.

You will work with cross-functional teams to ensure a seamless customer experience, prepare proposals and renewals, and maintain accurate CRM records to support revenue, retention and satisfaction