Strategic Change & Service Improvement Specialist

NewDay; Leeds; On-site; GBP 45,000 - 65,000; Full time

Job summary

NewDay is seeking a Specialist in Change Demand & Service Improvement to turn operational insights into clear, actionable improvement work. You will identify root causes of issues, define precise problem statements and coordinate remediation across internal teams and third parties.

Your role includes supporting change approvals, assessing impact and risks, and driving governance enhancements to ensure steady progress and measurable outcomes.

Qualifications

• Strong analytical and problem-solving abilities to define clear statements.
• Process-driven with attention to governance and controls.
• Experience in change, service improvement or problem management.
• Collaborative team player who can drive actions.
• Able to learn quickly in evolving processes.

Responsibilities

• Investigate issues and define root causes with actionable statements.
• Coordinate improvement and remediation with cross-functional teams.
• Assist change demand and approvals, assess impact and risk.
• Strengthen governance by simplifying processes and controls.
• Track progress using Jira/Jira Service Management to ensure outcomes.

Skills

Analytical skills

Problem-solving

Attention to detail

Collaboration

Independent working

Tools

Jira

Jira Service Management

Job description

NewDay is seeking a Specialist in Change Demand & Service Improvement to turn operational insights into clear, actionable improvement work. You will identify root causes of issues, define precise problem statements and coordinate remediation across internal teams and third parties.

Your role includes supporting change approvals, assessing impact and risks, and driving governance enhancements to ensure steady progress and measurable outcomes.