Strategic Customer Success Lead - Construction SaaS

Reimin Reid Recruitment Ltd; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Success Manager for the Construction SaaS sector. This role focuses on managing strategic accounts, driving adoption, and ensuring customer satisfaction post-sale. The ideal candidate will have 3-5+ years of experience in Customer Success, strong relationship-building skills, and a proven record in managing key accounts. Competitive compensation and growth opportunities are offered.

Qualifications

• 3-5+ years of experience in Customer Success within a SaaS environment.
• Proven track record of managing key accounts and driving renewals.
• Experience onboarding and training customers.

Responsibilities

• Own a portfolio of strategic accounts.
• Drive adoption, retention, and expansion.
• Collaborate with teams to ensure a seamless customer experience.
• Identify upsell opportunities across the customer lifecycle.

Skills

Strong communication skills

Relationship building

Value-based management

Job description

A leading recruitment agency in the UK is seeking a Customer Success Manager for the Construction SaaS sector. This role focuses on managing strategic accounts, driving adoption, and ensuring customer satisfaction post-sale. The ideal candidate will have 3-5+ years of experience in Customer Success, strong relationship-building skills, and a proven record in managing key accounts. Competitive compensation and growth opportunities are offered.