Strategic Settlement & Billing Lead | AI & Risk

VELOCITY MOBILE LTD.; Farnborough; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension & bonus schemes

25 days annual leave

Private medical insurance

Parental leave

Job summary

Capital One UK, within International Client Services, seeks a Settlement Support Manager to lead the Billing (Adjustments & Fees) team and manage day-to-day operations. You will work across functions to ensure accurate settlement, client service, and compliant processing of adjustments and fees.

The role emphasizes leadership, strategic collaboration, and pursuing process improvements while coaching direct reports and managing resources across the settlement ecosystem.

Qualifications

• Experience leading Billing/Settlement teams in financial services.
• Ability to embed risk controls and regulatory requirements into delivery.
• Strong communication and leadership skills across functions.

Responsibilities

• Direct daily operations for the Settlement & Billing team, setting priorities and deadlines.
• Lead cross-functional projects and coordinate resources for initiatives.
• Embed risk, controls and regulatory requirements into new system capabilities.
• Be the trusted point of contact for settlement matters and build strategic relationships across partners.
• Drive AI optimization by identifying processes suitable for automation.
• Promote a risk-aware culture and ensure compliant risk management practices across the team.

Skills

Cross-functional leadership

People leadership

Risk management

Regulatory compliance

Stakeholder communication

Settlement & Billing

Process improvement

Job description

Capital One UK, within International Client Services, seeks a Settlement Support Manager to lead the Billing (Adjustments & Fees) team and manage day-to-day operations. You will work across functions to ensure accurate settlement, client service, and compliant processing of adjustments and fees.

The role emphasizes leadership, strategic collaboration, and pursuing process improvements while coaching direct reports and managing resources across the settlement ecosystem.