Manager ICS Settlement Support

VELOCITY MOBILE LTD.; Farnborough; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension & bonus schemes

25 days annual leave

Private medical insurance

Parental leave

Job summary

Capital One UK, within International Client Services, seeks a Settlement Support Manager to lead the Billing (Adjustments & Fees) team and manage day-to-day operations. You will work across functions to ensure accurate settlement, client service, and compliant processing of adjustments and fees.

The role emphasizes leadership, strategic collaboration, and pursuing process improvements while coaching direct reports and managing resources across the settlement ecosystem.

Qualifications

• Experience leading Billing/Settlement teams in financial services.
• Ability to embed risk controls and regulatory requirements into delivery.
• Strong communication and leadership skills across functions.

Responsibilities

• Direct daily operations for the Settlement & Billing team, setting priorities and deadlines.
• Lead cross-functional projects and coordinate resources for initiatives.
• Embed risk, controls and regulatory requirements into new system capabilities.
• Be the trusted point of contact for settlement matters and build strategic relationships across partners.
• Drive AI optimization by identifying processes suitable for automation.
• Promote a risk-aware culture and ensure compliant risk management practices across the team.

Skills

Cross-functional leadership

People leadership

Risk management

Regulatory compliance

Stakeholder communication

Settlement & Billing

Process improvement

Job description

The Settlement Support Manager in International Client Services, is responsible for day to day management of the Billing (Adjustments & Fees) team, maintaining current business control process documentation, problem determination, resolution of imbalances and servicing client inquiries. This role will also support key operational initiatives on the settlement system. This individual will manage a team of direct reports and will also be responsible for non-associate labour resources. This position requires an innovative and creative leader who will lead the billing team and will also act as an advocate across functions for the team's goals. An individual in this position will also demonstrate a continuous improvement mindset including the ability to streamline manual work within a team. This position is responsible for planning, directing, and coordinating across the team that will deliver superior results for internal and external partners. Develops and coaches' teams to be able to identify, manage, and elevate risk.

What you'll do

• Demonstrates a strong ability to lead cross-functional projects. Strategic planning on resources and processes for initiatives.
• Demonstrated ability to embed risk, controls and regulatory requirements into delivery of new system capabilities, ensuring every implementation aligns with strategic direction and meets compliance obligations before go-live.
• Directs daily operations for the team, analyzing workflows, establishing priorities and setting deadlines.
• Develops into a trusted point of contact for all operational matters on the Settlement and Billing system and processes, building strategic relationships across multiple partners.
• Subject matter expertise on Settlement, Fees, Adjustments processing and all processes mapped and documented aligning with standards and policies.
• Drive AI Optimization by reviewing manual processes, identifying tasks that could maximize high-quality, automated process improvements.
• Be reliable, self-motivated and willing to accept responsibility and accountability.
• People Leadership experience; including direct management.
• Experience within the financial services or payments industry especially within Settlement and system configuration.
• Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities.
• Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights.
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and policies.
• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.

We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Benefits

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays:Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is availablehere.

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Capital One is committed to diversity in the workplace.