Strategic Service Management Solutions Lead

Zendesk: Transform Customer & Employee Service with AI Agents; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Zendesk is seeking a Senior Sales Product Specialist in London to lead strategic service management deals. The role blends sales ownership with deep technical conversations, owning discovery, tailoring demonstrations, and driving value across IT, HR, and facilities teams.

You will partner with sales to drive opportunities, design solutions including workflows, catalogs, approvals, and AI-driven resolution, and coach regional sellers while traveling as needed.

Qualifications

• Hands-on knowledge of enterprise service management across IT, HR, Facilities, Finance and more.
• Proven track record in B2B SaaS sales with value-driven cycles.
• Ability to deliver product demos, discuss integrations and data models.

Responsibilities

• Strategize on sales opportunities from discovery to close with ownership of pipeline.
• Lead technical discovery with multiple service owners to map requirements.
• Assist in architecting Service Management solutions spanning workflow automation, catalogs, approvals, SLAs, knowledge management, and AI-driven resolution.
• Demonstrate solutions with authority, tailoring to customer use cases and evaluators.
• Navigate technical objections and competitive comparisons.
• Educate and up-skill regional sales teams on Service Management breadth and opportunities across the enterprise.
• Bridge market feedback to product development for new features.

Skills

Service management depth

B2B SaaS sales

Technical credibility

Strategic communication

Complex deal navigation

Collaboration mindset

Mobility

Education

BA/BS or equivalent

Job description

Zendesk is seeking a Senior Sales Product Specialist in London to lead strategic service management deals. The role blends sales ownership with deep technical conversations, owning discovery, tailoring demonstrations, and driving value across IT, HR, and facilities teams.

You will partner with sales to drive opportunities, design solutions including workflows, catalogs, approvals, and AI-driven resolution, and coach regional sellers while traveling as needed.