Strategic Service Delivery Scheduler

Time Recruitment Solutions Ltd; Oldham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Modern office-based environment

Job summary

Time Recruitment Solutions Ltd is seeking an experienced Service Delivery Coordinator to join a busy Service Desk in Chadderton, Greater Manchester on a 12-month maternity cover. You will schedule work, manage service requests and coordinate maintenance activities.

The role requires strong organisational skills, excellent communication, and the ability to use internal systems. This is a full-time position with a supportive team and opportunities for development.

Qualifications

• Previous experience in a Service Coordinator, Planner, Scheduler, Helpdesk, Customer Service, or Administration role.
• Strong organisational and multitasking abilities.
• Excellent communication skills with a professional telephone manner.
• Ability to prioritise workloads in a fast-paced environment.
• High attention to detail and accuracy.
• Confident using internal systems, databases, and Microsoft Office packages.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Receive, log, and process incoming service requests and remedial works.
• Schedule engineering resources to maximize productivity and SLA compliance.
• Prioritise workloads based on urgency, contractual obligations, and customer requirements.
• Manage client portal activity, update job statuses and engineer ETA information.
• Coordinate planned preventive maintenance activities to ensure contractual compliance.
• Monitor open jobs and ensure no works are missed; arrange follow-ups as needed.

Skills

Organisational skills

Multitasking

Communication skills

Professional telephone manner

Teamwork

Tools

Microsoft Office

CAFM/Service Management systems

Job description

Time Recruitment Solutions Ltd is seeking an experienced Service Delivery Coordinator to join a busy Service Desk in Chadderton, Greater Manchester on a 12-month maternity cover. You will schedule work, manage service requests and coordinate maintenance activities.

The role requires strong organisational skills, excellent communication, and the ability to use internal systems. This is a full-time position with a supportive team and opportunities for development.