Service Desk Coordinator - Training & Career Growth

Office Angels; Chelmsford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Full training and development

Career progression opportunities

Friendly team environment

Increasing annual leave

Immediate interviews

Job summary

Office Angels in Chelmsford is seeking a Service Desk Support Coordinator to join a busy team on a temporary-to-permanent basis. You will manage customer requests, own tickets through resolution, and coordinate scheduling for operational teams in a fast-paced environment.

The role offers training, development, and clear progression within a supportive workplace. Immediate interviews are available for the right candidate.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• A proactive and positive approach to work.
• Ability to thrive in a busy, fast paced environment.
• Confidence taking ownership of tasks and seeing them through to completion.

Responsibilities

• Managing and coordinating customer service requests.
• Taking ownership of support tickets and seeing them through to resolution.
• Scheduling work and appointments for operational teams.
• Building strong relationships with customers and colleagues.
• Handling incoming calls and responding to enquiries.
• Updating internal systems accurately.
• Supporting the wider business with administrative and coordination tasks.
• Ensuring service levels and customer expectations are met.

Skills

Customer service

Communication

Organisational skills

Proactive attitude

Time management

Tools

CRM software

Microsoft Office

Job description

Office Angels in Chelmsford is seeking a Service Desk Support Coordinator to join a busy team on a temporary-to-permanent basis. You will manage customer requests, own tickets through resolution, and coordinate scheduling for operational teams in a fast-paced environment.

The role offers training, development, and clear progression within a supportive workplace. Immediate interviews are available for the right candidate.