Strategic Service Account Manager, Refrigeration

Panasonic Appliances Refrigeration Systems de México S. A. de C. V.; Newry; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Health Benefits

401(k) plan with company match

Paid time off

Tuition reimbursement

Wellbeing programs

Job summary

Hussmann, a global leader in commercial refrigeration, is seeking an Account Manager to deliver total account reports, forecasts, and project plans across regional supermarkets. You will validate data, coordinate service agreements, and manage proposal fulfillment and customer retention through renewal activities.

Role requires strong communication, MS Office skills, and willingness to travel within the region.

Qualifications

• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• Flexibility to work outside normal working hours, as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC are preferred.
• Valid driver’s license and safe driving record.
• Travel within region as required.
• Strong leadership and business acumen.

Responsibilities

• Provide total account business reports and annual forecasts.
• Gather and/or validate preliminary information and performs facility walk-through to determine level of opportunity.
• Estimate project and/or service agreements by analyzing and integrating equipment, controls, subcontractors, and services for each project.
• Develop preliminary project/service agreement fulfillment schedule, prepares and finalizes preliminary/final proposal.
• Prepare, negotiate, and review agreement/project scope.
• Ensure customer retention through the renewal of customer service agreements, quoting repairs, retrofits, replacements, and schedules routine customer visits. Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
• Prepare transition documents and communicates project readiness for assignment to operations team.
• Conduct cold calls on new and existing accounts related to new construction and remodels for supermarket refrigeration.
• Assists in the development of the new constructions and remodel projects.
• Plan, direct, or coordinate the actual distribution or movement of a project/service to the customer by communicating with store managers, maintenance personnel, and other customer personnel as needed, while coordinating fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Additional responsibilities as assigned.

Skills

Multitasking

Communication

MS Office

Organization

Flexibility

Refrigeration knowledge

Driver's license

Travel willingness

Leadership

Education

Bachelor’s Degree

Job description

Hussmann, a global leader in commercial refrigeration, is seeking an Account Manager to deliver total account reports, forecasts, and project plans across regional supermarkets. You will validate data, coordinate service agreements, and manage proposal fulfillment and customer retention through renewal activities.

Role requires strong communication, MS Office skills, and willingness to travel within the region.