Strategic Senior Customer Success Manager – Enterprise AI

eGain Corporation; Newbury; On-site; GBP 70,000 - 110,000; Full time

Job summary

A leading technology firm in Newbury is seeking a Senior Customer Success Manager to support enterprise clients. This role focuses on driving customer success through strategic guidance and relationship management. You’ll leverage your expertise in AI and B2B SaaS to ensure clients achieve measurable ROI from the company's knowledge management platform. Strong engagement with stakeholders and the ability to present effectively at all business levels are crucial. Join a vibrant team committed to excellence and innovation.

Qualifications

• Proven track record in customer success or consulting roles with enterprise B2B SaaS clients.
• Deep understanding of AI, automation, and the enterprise technology landscape.
• Proven ability to manage complex stakeholder relationships.

Responsibilities

• Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
• Build trusted advisor relationships with senior business and IT stakeholders.
• Drive product adoption and identify expansion opportunities.

Skills

Customer success

Consulting

B2B SaaS

AI knowledge

Stakeholder management

Job description

A leading technology firm in Newbury is seeking a Senior Customer Success Manager to support enterprise clients. This role focuses on driving customer success through strategic guidance and relationship management. You’ll leverage your expertise in AI and B2B SaaS to ensure clients achieve measurable ROI from the company's knowledge management platform. Strong engagement with stakeholders and the ability to present effectively at all business levels are crucial. Join a vibrant team committed to excellence and innovation.