Senior Customer Success Manager - Enterprise Growth & AI

Primis; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Equity participation

Enhanced benefits package

Job summary

Primis is seeking a Senior Customer Success Manager based in London to manage and grow relationships with strategic enterprise customers across EMEA. This role focuses on driving adoption of a high-impact data platform and ensuring long-term success for customers. The ideal candidate has over three years of experience in customer success, with a solid understanding of data and SaaS environments. Competitive salary, bonus, and equity participation are offered, along with enhanced benefits.

Qualifications

• 3+ years in Customer Success, Account Management, or Solutions Consulting within enterprise SaaS.
• Experience working with large, complex, global customers.
• Strong understanding of data, martech, CDPs, or adjacent technical platforms.

Responsibilities

• Build deep, trusted relationships with senior stakeholders.
• Partner with customers to define and execute data‑driven success strategies.
• Drive adoption of the platform across various teams.

Skills

Customer Success

Account Management

Solutions Consulting

Data Understanding

Retention Strategies

Commercial Mindedness

Job description

Primis is seeking a Senior Customer Success Manager based in London to manage and grow relationships with strategic enterprise customers across EMEA. This role focuses on driving adoption of a high-impact data platform and ensuring long-term success for customers. The ideal candidate has over three years of experience in customer success, with a solid understanding of data and SaaS environments. Competitive salary, bonus, and equity participation are offered, along with enhanced benefits.