Strategic Enterprise AI Customer Success Manager

Mistral AI; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Relocation support

Wellness program

Job summary

Mistral AI is seeking a Customer Success Manager to lead a portfolio of enterprise customers and ensure they derive maximum value from our AI solutions. You will serve as the main point of contact, build strong relationships, and drive adoption and renewal across complex environments.

You will coordinate with Sales, Support, Product and Engineering to align on outcomes, gather feedback, and deliver effective trainings.

Qualifications

• 5+ years in customer-facing roles such as CS, AM, or solutions consulting.
• Proven ability to manage enterprise relationships and drive retention.
• Experience with technical products and cross-functional collaboration.
• Strong communication and executive presentation skills.
• Ability to identify upsell opportunities while ensuring customer success.
• Familiarity with AI/ML concepts is a plus and beneficial.

Responsibilities

• Own a portfolio of enterprise customers to maximize value from Mistral’s solutions.
• Build trusted relationships with stakeholders and tailor solutions.
• Lead onboarding, adoption, and ongoing engagement for product usage.
• Monitor health metrics, address risks, and reduce churn.
• Collaborate with Sales on upsell and expansion opportunities.
• Gather feedback with Product/Engineering to influence roadmap.
• Deliver training and enablement programs to drive adoption.
• Conduct regular business reviews aligning goals and KPIs.

Skills

Customer Success

Account Management

Solutions Consulting

Enterprise Relationships

SaaS

Communication Skills

Business Acumen

Technical Aptitude

Job description

Mistral AI is seeking a Customer Success Manager to lead a portfolio of enterprise customers and ensure they derive maximum value from our AI solutions. You will serve as the main point of contact, build strong relationships, and drive adoption and renewal across complex environments.

You will coordinate with Sales, Support, Product and Engineering to align on outcomes, gather feedback, and deliver effective trainings.