Remote Senior AI Success & Enterprise Growth Leader

Leadout Capital; Greater London; Teletrabalho; GBP 100 000 - 140 000; Tempo integral

Resumo da oferta

Leadout Capital in London is seeking a Senior Customer Success Manager to drive remote adoption of AI governance for enterprise clients, acting as a trusted strategic advisor to executives and leading the Agentforce initiative.

You will set the AI Center of Excellence strategy, own the value story for a portfolio of strategic accounts, and lead cross-functional teams to deliver measurable ROI and expanded adoption.

Qualificações

• 8+ years of work experience, including 5+ years in Customer Success, Professional Services, or Management Consulting.
• Led governance frameworks for large digital transformation programs.
• Influences senior executives with confidence and drives ROI.
• Understands AI and LLMs and guides customers on value creation.
• Experience in enterprise SaaS adoption and change management.
• Aligned steering committees and governance structures.

Responsabilidades

• Set the strategy for customers' AI Center of Excellence and governance.
• Own the value story across strategic accounts and report business results.
• Lead the account team across Account Executives, Professional Services and partners.
• Shape expansion by identifying high-impact AI use cases and building business cases.

Conhecimentos

Executive influence

Change management

SaaS adoption

Data-driven ROI

AI/LLMs knowledge

Roadmap alignment

Stakeholder management

Customer success leadership

Ferramentas

Salesforce

Descrição da oferta de emprego

Leadout Capital in London is seeking a Senior Customer Success Manager to drive remote adoption of AI governance for enterprise clients, acting as a trusted strategic advisor to executives and leading the Agentforce initiative.

You will set the AI Center of Excellence strategy, own the value story for a portfolio of strategic accounts, and lead cross-functional teams to deliver measurable ROI and expanded adoption.