Strategic Customer Success Director, Enterprise AI

Salesforce, Inc.; Greater London; Hybrid; GBP 120.000 - 170.000; Vollzeit

Zusammenfassung

Salesforce, Inc. in London is seeking a Senior Customer Success Director to act as a Strategic Value Partner for our most complex enterprise accounts.

You will craft holistic success strategies that align Salesforce capabilities with long-term business goals and quantify ROI. As a senior leader, you will orchestrate cross-functional teams across Sales, Product, and Engineering, manage risk, govern AI adoption, and champion executive engagement.

Qualifikationen

• 10+ years in Customer Success, strategic leadership, SaaS or related consulting.
• Exceptional communication and presentation skills with ability to influence at all levels.
• Demonstrated ability to work with C-level executives and lead tech-business conversations.
• Strong fluency across AI, CRM, data platforms, and digital engagement strategies.
• Translate technical concepts into business terms and map requirements to features.
• Explain complex concepts to customers and align with internal partners.
• Experience with enterprise-level customers.
• Experience leading cross-functional teams to resolve customer needs or programs.

Aufgaben

• Serve as Strategic Value Partner for top accounts, driving renewals and expansions by aligning Salesforce platforms with client goals.
• Architect strategic success roadmaps to translate platform evolution into business outcomes.
• Lead high-stakes, cross-functional programs across Sales, Product, and Engineering.
• Govern AI governance and guardrails for enterprise-scale AI adoption.
• Use analytics to identify and mitigate long-term risks and opportunities for customers.
• Provide executive-level crisis governance during major incidents and maintain communications.
• Mentor internal account teams and coach on navigating enterprise environments and AI-augmented workflows.
• Deliver proactive guidance on Salesforce innovations to keep customers ahead.

Kenntnisse

Executive-level communication

C-level engagement

AI fluency

CRM/data platforms fluency

Business-technical translation

Enterprise-scale leadership

Cross-functional leadership

Jobbeschreibung

Salesforce, Inc. in London is seeking a Senior Customer Success Director to act as a Strategic Value Partner for our most complex enterprise accounts.

You will craft holistic success strategies that align Salesforce capabilities with long-term business goals and quantify ROI. As a senior leader, you will orchestrate cross-functional teams across Sales, Product, and Engineering, manage risk, govern AI adoption, and champion executive engagement.