Strategic SaaS Customer Success Manager (Growth & Adoption)

LogicMonitor; Greater London; Híbrido; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

LogicMonitor in London (hybrid) is seeking a Customer Success Manager to drive product adoption and ensure customer outcomes across our SaaS observability platform.

You will coach customers to achieve business goals, manage relationships, and collaborate with Account Owners and executives to renew subscriptions and uncover growth opportunities. Travel 1–2 times per quarter and foster strong, trusted partnerships.

Formación

• 5+ years in account management, customer success, customer support, or technical product training and value articulation
• Bachelor's Degree preferred, with a preference for technical degrees such as computer science or related fields
• Intermediate-level knowledge of IT infrastructure concepts (Windows/Mac, cloud, networking, and monitoring)
• Experience in de-escalating critical issues and enabling customer success with minimal supervision
• Ability to craft comprehensive success plans aligning LM with customer objectives

Responsabilidades

• The Customer Success Manager is responsible for the product and partnership success of the LogicMonitor customer.
• You will interact with customers regularly to build relationships, drive adoption, provide awareness to LM resources, ensure on-time renewals, and uncover growth opportunities.

Conocimientos

Account management

Customer success

SaaS knowledge

Communication

Stakeholder management

Educación

Bachelor's Degree preferred

Descripción del empleo

LogicMonitor in London (hybrid) is seeking a Customer Success Manager to drive product adoption and ensure customer outcomes across our SaaS observability platform.

You will coach customers to achieve business goals, manage relationships, and collaborate with Account Owners and executives to renew subscriptions and uncover growth opportunities. Travel 1–2 times per quarter and foster strong, trusted partnerships.