Senior Manager, Customer Success & Growth

Servicenow

Greater London

Hybrid

GBP 90,000 - 130,000

Full time

5 days ago

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Job summary

ServiceNow in London is seeking a Senior Manager, Customer Success to lead a team of Customer Success Managers serving strategic and enterprise customers. You will drive adoption, growth, and risk management, partnering with customers to achieve measurable business outcomes through the successful adoption and use of the Armis Platform.

You will also help establish consistent, scalable approaches to customer success that deliver long-term value.

Qualifications

5+ years of experience in Customer Success, SaaS, cybersecurity, or a related technology environment.
Experience leading Customer Success teams supporting enterprise or strategic customers.
Experience with SaaS solutions in a pre-sales, post-sales, or customer success capacity.

Responsibilities

Lead, support, and develop a team of Customer Success Managers working with strategic and enterprise customers.
Ensure your team serves as a trusted partner and primary point of contact following implementation.
Support the team in taking ownership of customer adoption, engagement, and critical issue management.
Build strong relationships with customer stakeholders and executive sponsors, helping them achieve their business objectives through effective adoption of the Armis Platform.
Partner with customers to identify relevant use cases, opportunities for value creation, and areas where the platform can address business and security priorities.