Strategic Retail Account Growth Leader (Remote)

Deutsche Post; Rugby; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Company car allowance

Private Medical Insurance

26 days annual leave with option tobuy

Discretionary bonus

Flexible working

Pension scheme with 8% employer + 4%员工

24/7 confidential GP consultations

Retail and lifestyle discounts

Loans, savings schemes and mortgage.ad

Visit DHL Careers site

Job summary

DHL Supply Chain is seeking a Senior Account Development Manager to lead a strategic Retail account within its eCommerce and Retail team. This remote role includes up to 50% travel within the UK and focuses on developing account plans that incorporate new products, sustainability initiatives and continuous improvement.

You will act as the commercial link between the customer, operations and DHL, driving growth through renewals, negotiations and innovative solutions that maximize mutual value.

Qualifications

• Proven experience in account development and management for large retail customers in logistics.
• Experience reinvigorating long-term customer relationships and identifying growth opportunities.
• Strong negotiation and commercial skills.
• Ability to manage multiple stakeholders and resolve conflicts.

Responsibilities

• Act as the principal commercial link between the customer, operations and the wider business, creating alignment, resolving issues and converting customer needs into mutually beneficial solutions.
• Combine strategic account planning, commercial leadership and operational oversight.
• Protect existing business, identify growth opportunities, lead renewals and negotiations.
• Develop a comprehensive customer lifecycle strategy for long-term success.
• Translate strategy into actionable account plans highlighting opportunities for mutual benefit.
• Build and maintain coaching relationships within the customer's organisation.
• Balance customer needs with operational requirements and resolve potential conflicts.

Skills

Account management

Strategic planning

Negotiation

Stakeholder management

Sales

Logistics background

Job description

DHL Supply Chain is seeking a Senior Account Development Manager to lead a strategic Retail account within its eCommerce and Retail team. This remote role includes up to 50% travel within the UK and focuses on developing account plans that incorporate new products, sustainability initiatives and continuous improvement.

You will act as the commercial link between the customer, operations and DHL, driving growth through renewals, negotiations and innovative solutions that maximize mutual value.