Account Development Manager

Deutsche Post; Rugby; Remote; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

26 days annual leave

Discretionary bonus

Employer pension contribution 8%

Employee pension contribution 4%

Car allowance

Job summary

DHL Supply Chain is seeking an experienced Account Development Manager to drive growth for a single Retail account within the eCommerce and Retail team. You will develop strategies for the customer lifecycle, translate strategies into actionable account plans, and build relationships with senior leaders to promote DHL services.

The role emphasizes strategic thinking, cross-functional collaboration, and a focus on sustainability initiatives, with remote work and UK travel expected as part of the

Qualifications

• Proven account development and management for large retail customers in logistics

Responsibilities

• Develop a comprehensive strategy for the customer lifecycle and engagement
• Translate customer strategy into actionable account plans highlighting opportunities for mutual benefit (new products, sustainability)
• Build and maintain a network of coaching relationships to access decision-makers and promote DHL services
• Balance customer needs with operational requirements and facilitate collaborative solutions while resolving conflicts

Skills

Account development

Account management

C-Suite engagement

Negotiation

Commercial experience

Job description

Grade: RCS Grade J

Contract Type: Permanent (Full-Time)

Location: Remote, with up to 50% UK travel

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our Business Development team is at the forefront of driving growth and innovation.

We are seeking an experienced and dynamic Account Development Manager to join our eCommerce and Retail team. In this role, you will be responsible for developing and implementing strategies that drive customer engagement and maximise mutual benefits. You will work closely with a single Retail customer account and be able to drive on the established relationship and to create account plans that incorporate new products, sustainability initiatives, and continuous improvement efforts.

WHAT YOU'LL DO

• Develop a comprehensive strategy for the customer lifecycle, leading planning and engagement efforts to ensure long-term success.
• Translate customer strategy into actionable account plans that highlight opportunities for mutual benefit, including new products and sustainability initiatives.
• Build and maintain an extensive network of coaching relationships within the customer's organisation, gaining access to decision-makers and effectively promoting the value of our services.
• Balance the needs of the customer with operational requirements by facilitating collaborative solutions, managing, and resolving potential conflicts that may arise.

WHAT YOU'LL BRING

• Proven experience of Account development and management for large retail customers in logistics and supply chain.
• In-depth Account Development experience and comfortable in C-Suite environments.
• Passion for sales and developing the DHL offering to customers.
• Self-motivated and able to manage multiple stakeholders effectively, including conflict resolution and problem-solving.
• Negotiation skills and Commercial experience
• Understanding of the Bid and tender processes – desirable
• Preferred background in Consumer and convenience logistics or DSC experience.

WHY JOIN US?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private Medical Insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 16th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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