Strategic Renewal Architect — Churn Prevention

Tungsten Automation Corporation; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Tungsten Automation Corporation is seeking a Strategic Account Executive – Churn Prevention to lead renewals for the London region, driving retention across maintenance, subscription and SaaS contracts. The role also involves developing renewal plans, targets, and quotas.

The role requires 10+ years in enterprise support or account management, excellent communication, and the ability to influence cross-functional teams.

Qualifications

• Bachelor’s degree required.
• 10+ years in enterprise-level support/renewals/account management.
• 5+ years managing maintenance renewals.
• Ability to influence and align cross-functional stakeholders without direct authority.
• Excellent oral, written communication and presentation skills.
• Willingness to travel.

Responsibilities

• Lead renewal efforts across the region to impact global retention outcomes.
• Own renewal bookings and revenue while increasing GRR.
• Deploy Renewal SWAT teams for proactive health checks before renewals.
• Manage executive sponsorship programs with senior leaders.
• Conduct Value Realization Reviews during Quarterly Business Reviews.
• Monitor telemetry to intervene before clients consider leaving.

Skills

Strategic leadership

Communication skills

Influence without authority

Travel readiness

Education

Bachelor’s degree in related field

Job description

Tungsten Automation Corporation is seeking a Strategic Account Executive – Churn Prevention to lead renewals for the London region, driving retention across maintenance, subscription and SaaS contracts. The role also involves developing renewal plans, targets, and quotas.

The role requires 10+ years in enterprise support or account management, excellent communication, and the ability to influence cross-functional teams.