Strategic Relationship Leader, Global Payments & FX

OpenPayd Ltd; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Personal training

Cycle to Work

Gym discount

PerkBox discounts

Travel loan

Company pension

Health insurance

Office breakfasts & socials

Birthday + volunteering day

Job summary

OpenPayd Ltd is seeking an experienced client-facing professional for a senior role in relationship/account management or sales within payments infrastructure. You will manage a portfolio of clients, build long-term relationships and act as the main contact for complex queries.

You will identify cross-sell opportunities and lead account-planning with internal teams, coordinating operations to deliver an exceptional end-to-end client experience.

Qualifications

• 7–15 years in client-facing relationship/account management or sales.
• Experience in FX, banking, cross-border payments or fintech.
• Exposure to crypto or digital assets is desirable.
• Strong stakeholder relationships across diverse backgrounds.

Responsibilities

• Own and develop an assigned portfolio of clients, building long-term relationships.
• Be main contact for complex queries, escalations and account direction.
• Identify cross-sell and upsell opportunities to increase account value.
• Lead account-planning with internal teams and clients, capturing actions.
• Coordinate Operations and OpenPayd teams to deliver end-to-end service.
• Monitor client communications and provide proactive support.
• Share best practices to help clients improve operations and outcomes.
• Maintain CRM records and Salesforce reporting, supporting continuous improvement.

Skills

Relationship management

Account management

Sales experience

Stakeholder management

Client communication

Project coordination

Tools

Salesforce

Slack

Trello

HubSpot

Microsoft Office

Job description

OpenPayd Ltd is seeking an experienced client-facing professional for a senior role in relationship/account management or sales within payments infrastructure. You will manage a portfolio of clients, build long-term relationships and act as the main contact for complex queries.

You will identify cross-sell opportunities and lead account-planning with internal teams, coordinating operations to deliver an exceptional end-to-end client experience.