Strategic Planner Scheduler — Maintenance, Fast-Paced Role

IAN WILLIAMS LIMITED; Birmingham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Monthly bonuses

Profit sharing

31 days annual leave

Pension contributions (up to 5%)

Life insurance

Annual pay reviews

Training & development

Health & wellbeing support

Job summary

Ian Williams Limited is seeking a Planner Scheduler to join our Aston, Birmingham team. You will plan daily work schedules, own the scheduling process, and act as the first contact for customers and operatives to ensure first-time fixes and timely communications.

The role offers a competitive base salary, monthly bonuses, profit share, generous leave, pension contributions, life insurance, annual pay reviews, and training opportunities within a supportive culture.

Qualifications

• Previous experience in planning and scheduling.
• Strong IT and analytical skills.
• Ability to follow processes and adapt to new systems.

Responsibilities

• Plan daily work schedules using our dynamic scheduling system.
• Own the scheduling process from start to finish, considering priority, location and time.
• Act as the first point of contact for customers and operatives via phone and email.
• Maintain clear and detailed notes for each task in the system.
• Produce daily KPI reports reflecting service delivery performance.

Skills

Planning & Scheduling

IT skills

Analytical skills

Customer support

Tools

Scheduling system

Job description

Ian Williams Limited is seeking a Planner Scheduler to join our Aston, Birmingham team. You will plan daily work schedules, own the scheduling process, and act as the first contact for customers and operatives to ensure first-time fixes and timely communications.

The role offers a competitive base salary, monthly bonuses, profit share, generous leave, pension contributions, life insurance, annual pay reviews, and training opportunities within a supportive culture.