Strategic Operations Director - Growth and Profit

CBRE Group, Inc.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

CBRE Group, Inc. in London is seeking an experienced Operations Director to lead a key client account.

You will shape operational strategy, oversee the regional P&L and drive performance across service delivery and administration teams. Reporting to the Alliance Director, you will develop people, strengthen operational capability and pursue new revenue opportunities, while maintaining high standards of service and building strong client relationships.

Qualifications

• Significant general management and strategic leadership experience at Operations Manager or Director level.
• Proven line management experience.
• Strong commercial and financial capability to manage performance against objectives.
• Excellent verbal and written communication skills.

Responsibilities

• Lead regional operational strategy and translate it into clear plans and priorities.
• Monitor performance and drive revenue, profitability and bookings targets.
• Own the operational P&L and overhead budget.
• Drive continuous improvement in service quality and efficiency.
• Build and maintain strong relationships with major customers and stakeholders.
• Represent CBRE externally at industry events and forums.
• Structure and develop the regional organisation to meet current and future needs.
• Lead, motivate and develop service delivery and administrative teams.
• Support new business opportunities and develop effective operational solutions.

Skills

General management

Strategic leadership

Financial acumen

Stakeholder management

Communication

Influencing

People development

Education

Degree-level education

Health & safety qualification

Tools

Job description

CBRE Group, Inc. in London is seeking an experienced Operations Director to lead a key client account.

You will shape operational strategy, oversee the regional P&L and drive performance across service delivery and administration teams. Reporting to the Alliance Director, you will develop people, strengthen operational capability and pursue new revenue opportunities, while maintaining high standards of service and building strong client relationships.