Operations Director

CBRE Group, Inc.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

CBRE Group, Inc. in London is seeking an experienced Operations Director to lead a key client account.

You will shape operational strategy, oversee the regional P&L and drive performance across service delivery and administration teams. Reporting to the Alliance Director, you will develop people, strengthen operational capability and pursue new revenue opportunities, while maintaining high standards of service and building strong client relationships.

Qualifications

• Significant general management and strategic leadership experience at Operations Manager or Director level.
• Proven line management experience.
• Strong commercial and financial capability to manage performance against objectives.
• Excellent verbal and written communication skills.

Responsibilities

• Lead regional operational strategy and translate it into clear plans and priorities.
• Monitor performance and drive revenue, profitability and bookings targets.
• Own the operational P&L and overhead budget.
• Drive continuous improvement in service quality and efficiency.
• Build and maintain strong relationships with major customers and stakeholders.
• Represent CBRE externally at industry events and forums.
• Structure and develop the regional organisation to meet current and future needs.
• Lead, motivate and develop service delivery and administrative teams.
• Support new business opportunities and develop effective operational solutions.

Skills

General management

Strategic leadership

Financial acumen

Stakeholder management

Communication

Influencing

People development

Education

Degree-level education

Health & safety qualification

Tools

Job description

About the RoleCBRE's Health and Care division are looking for an experienced Operations Director to join one of their key London client accounts. This is a senior leadership position, reporting into the current Alliance Director. The role has responsibility for shaping and driving operational strategy, business performance and ensuring consistently high standards of service delivery.Leading a team of service delivery and administrative colleagues, you will also play an important role in developing our people, strengthening operational capability and supporting new revenue opportunities.What You’ll Do• Develop and implement operational strategies aligned with wider business objectives.• Translate growth and profitability goals into clear regional plans and priorities.• Monitor business performance and take appropriate action to help achieve revenue, operating profit and bookings targets.• Take responsibility for the operational P&L and overhead budget.• Drive continuous improvement in operational performance and service quality.• Build and maintain strong relationships with major customers, supporting high levels of customer satisfaction.• Represent CBRE externally at relevant industry conferences, business forums and other market-facing activities.• Structure and develop the regional organisation to support current and future business requirements.• Lead, motivate and develop service delivery and administrative teams.• Support new business opportunities and the development of effective operational solutions and strategies.What You’ll Need• Significant general management and strategic leadership experience at Operations Manager or Director level.• Previous line management experience.• Strong commercial and financial capability, with the confidence to manage operational performance against business objectives.• Excellent verbal and written communication skills.• Strong influencing and motivational skills..• The ability to contribute effectively across a broad range of business activities.• A proactive, self-starting approach and the ability to prioritise effectively within a high-pressure environment.Desirable• Experience operating across the health sector or a major public sector outsourced contract.• Broader managerial experience across other functional disciplines.• Degree-level education.• A formal health and safety management qualification.Why CBREWhen you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values, respect, integrity, service and excellence, and we value the diverse perspectives, backgrounds and skillsets of our people.At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.Applicant AI Use DisclosureWe value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.