Strategic Observability TAM — Drive Adoption & ROI

Red Dot Capital Partners; Greater London; Hybride; GBP 70 000 - 110 000; Plein temps

Résumé du poste

Coralogix is hiring a Technical Account Manager (TAM) to act as a trusted advisor for customers, aligning observability strategies with business goals and driving product adoption and retention. You will work with DevOps teams and executives, delivering tailored on-boarding, technical guidance, and strategic QBRs.

The role requires 3–5 years in account management plus hands-on AWS, Kubernetes, Docker, and IaC experience, with strong English communication and cross-functional collaboration.

Qualifications

• 3–5 years of experience in Account Management, with a focus on managing technical customer relationships.
• 2+ years of hands-on experience with AWS, including EKS, ECS, Lambda, CloudWatch.
• Strong Kubernetes and Docker troubleshooting skills.
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash, and observability tools such as Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic, or Splunk.
• Strong knowledge of Linux and hands-on experience with IaC tools such as Terraform or Ansible.
• Experience with RegEx, Lucene, and PromQL.
• Exceptional English communication and presentation skills.

Responsabilités

• Onboarding & Integration: Lead the technical onboarding process, establishing integrations and delivering tailored product training.
• Technical Advisory: Architect data-driven customer success plans and act as an expert guide on observability best practices.
• Problem Solving: Troubleshoot complex platform and data pipeline issues to ensure seamless performance.
• Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals.
• Cross-Functional Collaboration: Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities.

Connaissances

Account Management

AWS

Kubernetes

Docker

OpenTelemetry

Fluentd

Fluent Bit

Logstash

Grafana

OpenSearch

Prometheus

Datadog

Dynatrace

New Relic

Splunk

Linux

Terraform

Ansible

RegEx

Lucene

PromQL

English Communication

Formation

BSc in Computer Science or Engineering

Outils

AWS

Kubernetes

Docker

Terraform

Ansible

Description du poste

Coralogix is hiring a Technical Account Manager (TAM) to act as a trusted advisor for customers, aligning observability strategies with business goals and driving product adoption and retention. You will work with DevOps teams and executives, delivering tailored on-boarding, technical guidance, and strategic QBRs.

The role requires 3–5 years in account management plus hands-on AWS, Kubernetes, Docker, and IaC experience, with strong English communication and cross-functional collaboration.