Technical Account Manager- UK

Red Dot Capital Partners; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Coralogix is hiring a Technical Account Manager (TAM) to act as a trusted advisor for customers, aligning observability strategies with business goals and driving product adoption and retention. You will work with DevOps teams and executives, delivering tailored on-boarding, technical guidance, and strategic QBRs.

The role requires 3–5 years in account management plus hands-on AWS, Kubernetes, Docker, and IaC experience, with strong English communication and cross-functional collaboration.

Qualifications

• 3–5 years of experience in Account Management, with a focus on managing technical customer relationships.
• 2+ years of hands-on experience with AWS, including EKS, ECS, Lambda, CloudWatch.
• Strong Kubernetes and Docker troubleshooting skills.
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash, and observability tools such as Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic, or Splunk.
• Strong knowledge of Linux and hands-on experience with IaC tools such as Terraform or Ansible.
• Experience with RegEx, Lucene, and PromQL.
• Exceptional English communication and presentation skills.

Responsibilities

• Onboarding & Integration: Lead the technical onboarding process, establishing integrations and delivering tailored product training.
• Technical Advisory: Architect data-driven customer success plans and act as an expert guide on observability best practices.
• Problem Solving: Troubleshoot complex platform and data pipeline issues to ensure seamless performance.
• Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals.
• Cross-Functional Collaboration: Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities.

Skills

Account Management

AWS

Kubernetes

Docker

OpenTelemetry

Fluentd

Fluent Bit

Logstash

Grafana

OpenSearch

Prometheus

Datadog

Dynatrace

New Relic

Splunk

Linux

Terraform

Ansible

RegEx

Lucene

PromQL

English Communication

Education

BSc in Computer Science or Engineering

Tools

AWS

Kubernetes

Docker

Terraform

Ansible

Job description

Description

About Coralogix

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

The Role

As a Technical Account Manager (TAM), you are a trusted advisor helping customers optimize their observability strategy. This role combines deep technical expertise with a customer-first mindset. You will act as a strategic partner to everyone from DevOps engineers to C-suite executives, ensuring product value, driving adoption, and supporting retention and expansion.

Key Responsibilities

• Onboarding & Integration: Lead the technical onboarding process, establishing integrations and delivering tailored product training.
• Technical Advisory: Architect data-driven customer success plans and act as an expert guide on observability best practices.
• Problem Solving: Troubleshoot complex platform and data pipeline issues to ensure seamless performance.
• Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals.
• Cross-Functional Collaboration: Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities.

Requirements

• 3–5 years of experience in Account Management, with a strong focus on managing technical customer relationships and a high-energy, proactive approach.
• 2+ years of hands‑on experience with AWS, including EKS, ECS, Lambda, CloudWatch, and related services. Experience with Azure or GCP is a plus.
• Strong Kubernetes and Docker troubleshooting skills.
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash, with familiarity with observability tools such as Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic, or Splunk.
• Strong knowledge of Linux and hands‑on experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible.
• Experience with RegEx, Lucene, and PromQL.
• Exceptional English communication and presentation skills, with the ability to build credibility with both technical teams and executives.

Preferred Advantages

• B2B SaaS experience.
• BSc in Computer Science or Engineering.
• Comfortable coding in any high-level programming language (Java, Go, Python).

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.