Strategic Mid-Market SaaS Account Manager

Trustpilot; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Competitive compensation package + bonus

25 days holiday per year

Paid volunteering days

Pension and life insurance

Health cash plan

Access to Headspace

Season ticket loan

Company events and celebrations

Access to deals and discounts

Job summary

A leading consumer review platform in the UK is looking for a Mid-Market Account Manager to manage a defined portfolio of customers. Responsibilities include driving renewals, expanding accounts, and ensuring customer satisfaction. The ideal candidate should have experience in account management in a SaaS environment and strong communication skills. You will collaborate with cross-functional teams to deliver measurable value and achieve high gross renewal rates. Competitive compensation and flexible working options are offered.

Qualifications

• Experience in renewals or customer-facing role in SaaS.
• Solid commercial awareness linking product value to outcomes.
• Ability to manage large portfolios and keep accurate account data.

Responsibilities

• Own the end-to-end renewal process delivering high GRR.
• Drive portfolio expansion through upsell and cross-sell.
• Build detailed account plans and accurate forecasts in Salesforce.

Skills

Account management experience

Strong communication skills

Negotiation skills

CRM proficiency

Job description

A leading consumer review platform in the UK is looking for a Mid-Market Account Manager to manage a defined portfolio of customers. Responsibilities include driving renewals, expanding accounts, and ensuring customer satisfaction. The ideal candidate should have experience in account management in a SaaS environment and strong communication skills. You will collaborate with cross-functional teams to deliver measurable value and achieve high gross renewal rates. Competitive compensation and flexible working options are offered.