Strategic Merchant Partnerships Manager

Capillary Company; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

Capillary seeks a Merchant Account Manager in the UK to lead post-sales relationships with onboarded merchants on the loyalty platform. You will be the primary contact for campaign performance, ensuring retention and heightened engagement across banking loyalty ecosystems.

You will collaborate with merchandising and technical teams, optimize campaigns, and identify opportunities for promotions, while traveling to merchant sites as required.

Qualifications

• 3 to 5 years of experience in B2B Account Management or Relationship Management within Affiliate Marketing or Merchant Loyalty Programs.
• Proven track record of retaining and growing merchant relationships and negotiating renewals.
• Strong analytical mindset and ability to translate transaction data into insights.

Responsibilities

• Act as the strategic partner and main day-to-day contact for UK retail merchants hosting offers on Capillary's loyalty platform.
• Drive merchant retention, renew expiring offers, and minimize churn.
• Analyze campaign data to deliver actionable ROI insights to merchant leads.
• Identify opportunities for upselling promotions and exclusive placements.
• Coordinate with internal teams and client to resolve inquiries and reporting issues.
• Collect merchant feedback to refine onboarding and reporting processes.

Job description

Capillary seeks a Merchant Account Manager in the UK to lead post-sales relationships with onboarded merchants on the loyalty platform. You will be the primary contact for campaign performance, ensuring retention and heightened engagement across banking loyalty ecosystems.

You will collaborate with merchandising and technical teams, optimize campaigns, and identify opportunities for promotions, while traveling to merchant sites as required.