Strategic Life Sciences CSM, Biotech SaaS

Eden Scott; Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Glasgow base

Customer engagement

Autonomy

Job summary

Eden Scott is partnering with a fast-growing, market-leading life sciences SaaS business to hire a Customer Success Manager in Glasgow. The role is hybrid (3-4 days in office) with regular travel across the UK and Europe, and a focus on ownership of customer relationships to drive adoption, retention and growth.

You will work at the intersection of technology and science, engaging with scientists, researchers and suppliers to shape customer journeys, deliver value and renewals.

Qualifications

• 5+ years' experience in Customer Success, Account Management, Project Management or related roles.
• Experience in biotech, pharma, MedTech or life sciences sectors.
• Strong stakeholder management with ability to influence at all levels.

Responsibilities

• Own and manage a portfolio of strategic customers.
• Lead onboarding, implementation and adoption activities.
• Develop tailored success plans aligned to customer objectives.
• Coordinate with scientists, researchers, suppliers and stakeholders.
• Drive renewals and identify growth opportunities.
• Monitor customer health and run business reviews with ROI insights.

Skills

Customer Success

Account Management

Project Management

Stakeholder Management

Life Sciences

Job description

Eden Scott is partnering with a fast-growing, market-leading life sciences SaaS business to hire a Customer Success Manager in Glasgow. The role is hybrid (3-4 days in office) with regular travel across the UK and Europe, and a focus on ownership of customer relationships to drive adoption, retention and growth.

You will work at the intersection of technology and science, engaging with scientists, researchers and suppliers to shape customer journeys, deliver value and renewals.