Strategic Key Account Partner

Culligan UK limited; Wolverhampton; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay (after qualifying p

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 access to Employee Assistance Pro

Access to on-going learning and devvia

Onsite parking available

Life Assurance Scheme

Job summary

Culligan UK Limited is looking for a proactive Key Account Executive to manage a portfolio of strategic customers. You will deliver exemplary service, resolve queries, and drive account growth while coordinating with multiple teams to ensure smooth delivery of Culligan’s products and services.

You’ll build strong relationships, own renewals, handle billing queries, and use Salesforce to keep records up to date. This role emphasizes collaboration, accuracy, and customer-centric solutions.

Qualifications

• Experience in customer service, contact centre, account support or sales.
• Proven track record managing key or strategic customer accounts.
• Excellent written and verbal communication with trusted relationships.
• Strong problem solving and analytical skills for customer-centric solutions.
• Knowledge of contract management, invoicing and credit control processes.
• Confident negotiating service agreements and pricing discussions.
• Collaborate across departments to ensure seamless service delivery.
• Track record of delivering outstanding customer service and resolving escalations.
• Experience using CRM systems, preferably Salesforce, to manage accounts.
• Highly organised with strong attention to detail and multi-tasking.

Responsibilities

• Serve as the primary point of contact for key customer accounts, delivering a high standard of service.
• Manage and resolve a wide range of enquiries including billing, service requests, installations, and contracts.
• Coordinate onboarding, relocations, novations, and related processes efficiently.
• Build and maintain strong relationships with customers and conduct regular reviews.
• Handle issues and escalations with effective solutions to support satisfaction and retention.
• Work with KAE, Customer Service, Operations, Delivery and Field teams to meet commitments.
• Maintain accurate Salesforce records and activity logs.
• Produce reporting, spend analysis and asset management information.
• Monitor account health, profitability and engagement to identify risks.
• Support continuous improvement to strengthen relationships and drive growth.

Skills

Account management

B2B sales

CRM systems

Salesforce

Communication

Problem solving

Negotiation

Cross-functional collaboration

Attention to detail

Relationship building

Job description

Culligan UK Limited is looking for a proactive Key Account Executive to manage a portfolio of strategic customers. You will deliver exemplary service, resolve queries, and drive account growth while coordinating with multiple teams to ensure smooth delivery of Culligan’s products and services.

You’ll build strong relationships, own renewals, handle billing queries, and use Salesforce to keep records up to date. This role emphasizes collaboration, accuracy, and customer-centric solutions.