Key Account Executive

Culligan UK limited; Wolverhampton; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay (after qualifying p

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 access to Employee Assistance Pro

Access to on-going learning and devvia

Onsite parking available

Life Assurance Scheme

Job summary

Culligan UK Limited is looking for a proactive Key Account Executive to manage a portfolio of strategic customers. You will deliver exemplary service, resolve queries, and drive account growth while coordinating with multiple teams to ensure smooth delivery of Culligan’s products and services.

You’ll build strong relationships, own renewals, handle billing queries, and use Salesforce to keep records up to date. This role emphasizes collaboration, accuracy, and customer-centric solutions.

Qualifications

• Experience in customer service, contact centre, account support or sales.
• Proven track record managing key or strategic customer accounts.
• Excellent written and verbal communication with trusted relationships.
• Strong problem solving and analytical skills for customer-centric solutions.
• Knowledge of contract management, invoicing and credit control processes.
• Confident negotiating service agreements and pricing discussions.
• Collaborate across departments to ensure seamless service delivery.
• Track record of delivering outstanding customer service and resolving escalations.
• Experience using CRM systems, preferably Salesforce, to manage accounts.
• Highly organised with strong attention to detail and multi-tasking.

Responsibilities

• Serve as the primary point of contact for key customer accounts, delivering a high standard of service.
• Manage and resolve a wide range of enquiries including billing, service requests, installations, and contracts.
• Coordinate onboarding, relocations, novations, and related processes efficiently.
• Build and maintain strong relationships with customers and conduct regular reviews.
• Handle issues and escalations with effective solutions to support satisfaction and retention.
• Work with KAE, Customer Service, Operations, Delivery and Field teams to meet commitments.
• Maintain accurate Salesforce records and activity logs.
• Produce reporting, spend analysis and asset management information.
• Monitor account health, profitability and engagement to identify risks.
• Support continuous improvement to strengthen relationships and drive growth.

Skills

Account management

B2B sales

CRM systems

Salesforce

Communication

Problem solving

Negotiation

Cross-functional collaboration

Attention to detail

Relationship building

Job description

As a Key Account Executive, you will deliver exceptional customer service to a portfolio of strategic customer accounts, acting as the primary point of contact for day-to-day account management. You will build and maintain strong customer relationships, proactively resolve queries, and ensure service levels are consistently met. Working closely with customers to understand their needs, you will play a key role in driving customer satisfaction, retention, and account growth while ensuring a seamless experience across Culligan’s products and services.

• Experience working within a customer service, contact centre, account support, or sales environment, ideally B2B.
• Proven experience managing key or strategic customer accounts.
• Excellent written and verbal communication skills with the ability to build trusted relationships at all levels.
• Strong problem-solving and analytical skills, with the ability to identify issues and implement customer-centric solutions.
• Knowledge of contract management, invoicing, billing, and credit control processes.
• Confident negotiating service agreements, pricing discussions, and customer solutions.
• Ability to work collaboratively across multiple departments to ensure seamless service delivery.
• A track record of delivering outstanding customer service and successfully resolving customer queries and escalations.
• Experience using CRM systems, preferably Salesforce, to manage customer information and account activity.
• Highly organised with strong attention to detail and the ability to manage multiple priorities effectively.

Responsibilities

Serve as the primary point of contact for key customer accounts, delivering a high standard of customer service and ensuring a seamless customer experience.

Manage and resolve a wide range of customer enquiries, including billing and payment queries, service requests, installations, repairs, consumables orders, purchase orders, credits, contract amendments, and account setup.

Coordinate customer onboarding, offboarding, MIF relocations, and novations, ensuring all processes are completed accurately and efficiently.

Build and maintain strong relationships with customers, conducting regular account reviews and proactive check-ins to understand their needs and identify opportunities for improvement.

Handle customer issues, conflicts, and escalations promptly, providing effective solutions that support customer satisfaction and retention.

Work closely with Key Account Executives, Customer Service, Operations, Delivery, and Field teams to ensure customer commitments are met and services are delivered effectively.

Maintain accurate customer records, account information, and activity logs within Salesforce and other internal systems.

Produce and manage reporting, master data updates, spend analysis, and asset management information to support account performance.

Monitor account health, including service levels, profitability, invoicing, payment history, and customer engagement, identifying and mitigating potential risks.

Support continuous improvement initiatives and proactively identify opportunities to strengthen customer relationships, improve processes, and drive account growth.

Maintain customer portals and ensure all customer data remains accurate, compliant, and up to date

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on-going learning and development via our online learning platforms
• Onsite parking available
• Life Assurance Scheme