Strategic Key Account Specialist - Growth & Service

culliganalabama; Wolverhampton; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Sick pay after qualifying period

Cycle to Work Scheme

Employee Reward & Discount Platform

24/7 Employee Assistance Program

Learning and development access

Onsite parking

Life Assurance Scheme

Job summary

Culligan seeks a diligent Key Account Executive to deliver exceptional service to a portfolio of strategic accounts, acting as the primary contact for day-to-day management. You will build relationships, proactively resolve queries, and ensure service levels are met while driving account growth across Culligan's products and services.

You will collaborate with multiple internal teams and use Salesforce to maintain records, generate insights, and support reporting.

Qualifications

• Experience in customer service, contact centre, account support, or sales (ideally B2B).
• Proven experience managing key/strategic customer accounts.
• Excellent written and verbal communication; build trusted relationships.
• Strong problem-solving and analytical skills; identify issues and implement solutions.
• Knowledge of contract management, invoicing, billing, and credit control.
• Confident negotiating service agreements and pricing.
• Collaborate across multiple departments to ensure seamless service delivery.
• Experience using CRM systems, preferably Salesforce.
• Highly organised with strong attention to detail; manage multiple priorities.

Responsibilities

• Serve as primary point of contact for key customer accounts, delivering high standard of service and seamless experience.
• Manage and resolve a wide range of customer enquiries including billing, service requests, installations, repairs, orders, credits, amendments, and setup.
• Coordinate onboarding, relocations, and novations, ensuring accuracy and efficiency.
• Build and maintain strong relationships with customers with regular account reviews and proactive check-ins.
• Handle issues, conflicts, and escalations with effective, customer-focused solutions.
• Work with KAE, Customer Service, Operations, Delivery, and Field teams to meet commitments.
• Maintain accurate customer records and activity logs in Salesforce and other systems.
• Produce reporting, master data updates, spend analysis, and asset management information.
• Monitor account health, service levels, profitability, invoicing, payment history, and engagement; mitigate risks.
• Support continuous improvement to strengthen relationships, improve processes, and grow accounts.
• Maintain customer portals and ensure data is accurate, compliant, and up to date.

Skills

Customer service

Account management

B2B sales

CRM Salesforce

Communication skills

Problem solving

Negotiation

Cross-team collaboration

Data analysis

Attention to detail

Job description

Culligan seeks a diligent Key Account Executive to deliver exceptional service to a portfolio of strategic accounts, acting as the primary contact for day-to-day management. You will build relationships, proactively resolve queries, and ensure service levels are met while driving account growth across Culligan's products and services.

You will collaborate with multiple internal teams and use Salesforce to maintain records, generate insights, and support reporting.