Strategic Key Account Executive: Growth & Retention

culliganalabama; Wolverhampton; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Sick pay after qualifying period

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 Employee Assistance Program

Online learning platforms

Onsite parking

Life Assurance Scheme

Job summary

Culligan is seeking a Key Account Executive in the United Kingdom to deliver outstanding service to a portfolio of strategic accounts. You will be the primary contact for day-to-day management, building trusted relationships and driving satisfaction, retention and growth across Culligan’s products and services.

You will collaborate with multiple departments, manage complex inquiries including billing and contracts, and maintain accurate records in Salesforce to support performance and reporting.

Qualifications

• Experience in customer service, support, or sales, preferably B2B.
• Proven track record managing key or strategic accounts.
• Excellent written and verbal communication; ability to build relationships at all levels.
• Strong problem-solving and analytical skills; customer-centric solutions.

Responsibilities

• Serve as primary contact for key customer accounts, delivering high standards of service.
• Manage and resolve billing, service requests, installations, repairs, orders, credits, and account setup.
• Coordinate onboarding/offboarding, relocations, and novations with accuracy and speed.
• Build relationships through regular reviews and proactive check-ins to identify opportunities.
• Handle issues and escalations promptly, delivering effective resolutions.
• Collaborate with Key Account Executives, Customer Service, Operations, Delivery and Field teams to meet commitments.
• Maintain accurate records and activity logs in Salesforce and internal systems.
• Produce and manage reporting, master data updates, spend analysis and asset management information.
• Monitor account health: service levels, profitability, invoicing, payment history, engagement.
• Support continuous improvement and opportunities to strengthen relationships and drive growth.
• Maintain customer portals and ensure data accuracy, compliance and up-to-date info.

Skills

Customer service

Key account management

B2B sales

Communication skills

Problem-solving

CRM systems

Salesforce

Negotiation

Cross-functional collaboration

Tools

Salesforce

Job description

Culligan is seeking a Key Account Executive in the United Kingdom to deliver outstanding service to a portfolio of strategic accounts. You will be the primary contact for day-to-day management, building trusted relationships and driving satisfaction, retention and growth across Culligan’s products and services.

You will collaborate with multiple departments, manage complex inquiries including billing and contracts, and maintain accurate records in Salesforce to support performance and reporting.