Strategic Key Account Manager – Retail Analytics & Growth

Johnson Controls; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

Company car

25 days holiday

Pension

Life insurance

Employee assistance

Referral scheme

Employee discounts

Cycle to Work

Training & development

Collaborative culture

Global leader in analytics

Job summary

ShopperTrak Analytics, part of Sensormatic Solutions, is seeking a High‑impact Key Account Manager to develop strategic relationships with shopping centre owners and property management organisations across the UK & Ireland.

You will travel regularly, visit customers, and deliver data‑led ROI through retail analytics and traffic intelligence solutions in a hybrid role based at our Solihull area office.

Qualifications

• Proven experience in Key Account Management, Strategic Account Management or B2B sales.
• Strong experience managing senior stakeholder relationships within complex customer organisations.
• Demonstrable success in growing existing accounts and achieving commercial targets.
• Excellent communication, presentation and negotiation skills.
• Ability to understand customer challenges and translate them into business solutions.
• Highly organised, self‑motivated and results‑driven.
• Experience using CRM systems and Microsoft Office applications.
• Full UK driving licence and willingness to travel regularly across the UK & Ireland.

Responsibilities

• Manage and develop a portfolio of key property sector customers, including shopping centres, retail destinations and property management organisations.
• Build trusted relationships with senior stakeholders and decision-makers.
• Drive account growth through upselling, cross-selling and identification of new opportunities.
• Deliver business reviews, presentations and data-led recommendations demonstrating customer value and ROI.
• Develop and execute strategic account plans to maximise retention and revenue growth.
• Support contract renewals, commercial negotiations and forecasting activities.
• Collaborate closely with Customer Success, Analytics, Product and Sales teams to deliver excellent customer outcomes.
• Monitor market trends and competitor activity within the retail property sector.
• Maintain accurate customer records, pipeline activity and reporting within CRM systems.
• Represent ShopperTrak Analytics at customer meetings, industry events and networking opportunities.

Skills

Key Account Management

B2B sales

Senior stakeholder management

Account growth

Communication & negotiation

Organisation & drive

CRM systems

MS Office

UK travel

Tools

CRM systems

Microsoft Office

Job description

ShopperTrak Analytics, part of Sensormatic Solutions, is seeking a High‑impact Key Account Manager to develop strategic relationships with shopping centre owners and property management organisations across the UK & Ireland.

You will travel regularly, visit customers, and deliver data‑led ROI through retail analytics and traffic intelligence solutions in a hybrid role based at our Solihull area office.