Key Account Manager

YDU JC Air Cond & Ref Inc.- Dubai; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

25 days annual leave plus bank/public

Life assurance

Employee assistance programme

Ongoing training and development

Career progression opportunities

Wellbeing and discount programmes

Job summary

ShopperTrak is seeking a proactive Key Account Manager to grow a select group of strategic retail accounts. You will build deep relationships with senior stakeholders, drive revenue and retention, and partner with cross-functional teams to expand footprint and wallet share.

You will lead negotiations, monitor performance, and deliver forecasts while staying ahead of retail trends in a global organisation.

Qualifications

• Proven experience in key/account management or strategic sales.
• Strong commercial acumen with renewals and growth experience.
• Excellent relationship-building and stakeholder management skills.

Responsibilities

• Manage a portfolio of strategic ShopperTrak customer accounts.
• Build and maintain relationships with senior decision-makers.
• Develop and execute account growth plans aligned to objectives.
• Drive retention by ensuring customers realise value from ShopperTrak solutions.
• Identify opportunities to expand accounts with additional products/services.
• Lead commercial discussions, renewals and contract negotiations.
• Collaborate with sales, operations, customer success and technical teams.

Skills

Key Account Management

Relationship building

Negotiation

Strategic selling

Stakeholder management

Communication

Travel readiness

Tools

CRM systems

Job description

ShopperTrak Key Account Manager

What You Will Do

As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth, and maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term partnership success while delivering against revenue, profitability, and retention objectives.

What We Offer

• Competitive salary and bonus opportunity
• Company pension scheme
• 25 days annual leave plus bank holidays
• Life assurance
• Employee assistance programme
• Ongoing training and development
• Career progression opportunities within a global organisation
• Access to employee wellbeing and discount programmes

How You Will Do It

• Manage a portfolio of strategic ShopperTrak customer accounts.
• Build and maintain long-term relationships with key decision-makers and influencers.
• Develop and execute account growth plans aligned to customer objectives and business targets.
• Drive customer retention by ensuring customers realise value from ShopperTrak solutions and services.
• Identify opportunities to expand existing accounts through additional products, services, and capabilities.
• Lead commercial discussions, renewals, and contract negotiations.
• Collaborate with sales, operations, customer success, and technical teams to deliver excellent customer outcomes.
• Monitor account performance, customer satisfaction, and revenue growth metrics.
• Provide accurate sales forecasts and account reporting.
• Maintain a strong understanding of retail trends, customer challenges, and competitive market developments.

What We Are Looking For

Required:

• Proven experience in Key Account Management, Account Management, or Strategic Sales.
• Strong commercial acumen with experience managing customer renewals and growth opportunities.
• Demonstrated success in customer retention and revenue expansion.
• Excellent relationship-building and stakeholder management skills.
• Ability to influence and engage customers at senior decision-maker level.
• Strong negotiation, presentation, and communication skills.
• Self-motivated with the ability to manage multiple priorities effectively.
• Full UK driving licence and willingness to travel as required.

Preferred:

• Experience working within retail technology, SaaS, analytics, data solutions, or customer insight environments.
• Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions.
• Experience managing enterprise or strategic customer accounts.
• Familiarity with CRM and account planning tools.

About Us

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Through our innovative technologies and solutions, we help customers make smarter decisions and improve operational performance. ShopperTrak, a Johnson Controls business, provides industry-leading insights into consumer behaviour, footfall analytics, and retail performance, helping organisations make data-driven decisions that enhance customer experiences and business outcomes. Joining our team means becoming part of a global organisation committed to innovation, collaboration, and customer success.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.