Key Account Manager

The Abbey; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company car

25 days holiday + bank holidays

Pension

Life insurance

Employee Assistance Programme

Employee referral scheme

Employee discounts

Cycle to Work scheme

Training and career development

Job summary

ShopperTrak Analytics, part of Sensormatic Solutions, is seeking a Key Account Manager to grow strategic relationships with shopping centre owners and property managers across the UK & Ireland. The role is hybrid, with one day a week in Solihull and regular national travel to visit customers and attend industry events.

You will manage a portfolio of key customers, build senior stakeholder relationships, and drive growth through upselling and renewal activities while collaborating with

Qualifications

• Proven experience in Key Account Management or Strategic Account Management.
• Strong experience managing senior stakeholders within complex organisations.
• Excellent communication, presentation and negotiation skills.
• Ability to translate customer challenges into business solutions.

Responsibilities

• Manage and develop a portfolio of key property sector customers, including shopping centres and property management organisations.
• Build trusted relationships with senior stakeholders and decision-makers.
• Drive account growth through upselling, cross-selling and identifying new opportunities.
• Deliver business reviews, presentations and data-led recommendations demonstrating customer value and ROI.
• Develop and execute strategic account plans to maximise retention and revenue growth.
• Support contract renewals, commercial negotiations and forecasting activities.
• Collaborate with Customer Success, Analytics, Product and Sales teams to deliver excellent customer outcomes.
• Monitor market trends and competitor activity within the retail property sector.
• Maintain accurate customer records, pipeline activity and reporting within CRM systems.
• Represent ShopperTrak Analytics at customer meetings, industry events and networking opportunities.

Job description

What You Will Do

As a Key Account Manager within ShopperTrak Analytics, part of Sensormatic Solutions, you will be responsible for developing and growing strategic relationships with shopping centre owners, property investors and property management organisations across the UK & Ireland. Acting as a trusted advisor, you will help customers maximise value from our retail analytics and traffic intelligence solutions while identifying opportunities for long-term growth and partnership. This is a hybrid role, requiring attendance at our Solihull office one day per week (typically Wednesday or Thursday) and regular travel across the UK & Ireland to visit customers, attend industry events and strengthen key stakeholder relationships.

What We Offer

• Competitive salary plus bonus plan and a company car
• 25 days holiday plus bank holidays
• Pension
• Life insurance
• Employee Assistance Programme
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Training and career development opportunities
• Supportive, collaborative and safety-driven culture
• Opportunity to work with a global leader in retail analytics and technology solutions

How You Will Do It

• Manage and develop a portfolio of key property sector customers, including shopping centres, retail destinations and property management organisations.
• Build trusted relationships with senior stakeholders and decision-makers.
• Drive account growth through upselling, cross-selling and identification of new opportunities.
• Deliver business reviews, presentations and data-led recommendations demonstrating customer value and ROI.
• Develop and execute strategic account plans to maximise retention and revenue growth.
• Support contract renewals, commercial negotiations and forecasting activities.
• Collaborate closely with Customer Success, Analytics, Product and Sales teams to deliver excellent customer outcomes.
• Monitor market trends and competitor activity within the retail property sector.
• Maintain accurate customer
  records, pipeline activity and reporting within CRM systems.
• Represent ShopperTrak Analytics at customer meetings, industry events and networking opportunities.

What We Are Looking For

• Proven experience in Key Account Management, Strategic Account Management or B2B sales.
• Strong experience managing senior stakeholder relationships within complex customer organisations.
• Demonstrable success in growing existing accounts and achieving commercial targets.
• Excellent communication, presentation and negotiation skills.
• Ability to understand customer challenges and translate them into business solutions.
• Highly organised, self-motivated and results-driven.
• Experience using CRM systems and Microsoft Office applications.
• Full UK driving licence and willingness to travel regularly across the UK & Ireland.
• BeneficialExperience working with shopping centres, retail property owners, property management companies or commercial real estate organisations.
• Knowledge of retail analytics, footfall measurement, location intelligence or SaaS solutions.
• Understanding of the retail property market and customer experience trends.
• Experience selling data, analytics or technology-based solutions.

Summary

#LI-Hybrid #LI-SB1 SummaryLocation: Solihull-West Midlands-United Kingdom; Sunbury-on-Thames-Surrey-United Kingdom; Manchester-Manchester-United Kingdom; London-London-UKType: Full time