Key Account Manager

Johnson Controls; Metropolitan Borough of Solihull; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

25 days annual leave

Life assurance

Employee assistance programme

Ongoing training and development

Career progression opportunities

Wellbeing and discount programmes

Job summary

Johnson Controls, through ShopperTrak, is seeking a Key Account Manager to oversee and grow a portfolio of strategic retail accounts. You will develop trusted relationships with senior stakeholders, drive revenue growth, and ensure clients realise the value of data-driven solutions across multiple markets.

You will lead account plans, negotiate renewals, and collaborate with cross-functional teams to deliver outstanding customer outcomes while staying informed on retail trends and competitive

Qualifications

• Proven experience in Key Account Management, Account Management, or Strategic Sales.
• Strong commercial acumen with experience managing customer renewals and growth opportunities.
• Demonstrated success in customer retention and revenue expansion.
• Excellent relationship-building and stakeholder management skills.
• Ability to influence and engage customers at senior decision-maker level.
• Strong negotiation, presentation, and communication skills.
• Self-motivated with the ability to manage multiple priorities effectively.
• Full UK driving licence and willingness to travel as required.

Responsibilities

• Manage a portfolio of strategic ShopperTrak customer accounts.
• Build and maintain long-term relationships with key decision-makers and influencers.
• Develop and execute account growth plans aligned to customer objectives and business targets.
• Drive customer retention by ensuring customers realise value from ShopperTrak solutions and services.
• Identify opportunities to expand existing accounts through additional products, services, and capabilities.
• Lead commercial discussions, renewals, and contract negotiations.
• Collaborate with sales, operations, customer success, and technical teams to deliver excellent customer outcomes.
• Monitor account performance, customer satisfaction, and revenue growth metrics.
• Provide accurate sales forecasts and account reporting.
• Maintain a strong understanding of retail trends, customer challenges, and competitive market developments.

Job description

ShopperTrak Key Account Manager

What You Will Do

As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth, and maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term partnership success while delivering against revenue, profitability, and retention objectives.

What We Offer

• Competitive salary and bonus opportunity
• Company pension scheme
• 25 days annual leave plus bank holidays
• Life assurance
• Employee assistance programme
• Ongoing training and development
• Career progression opportunities within a global organisation
• Access to employee wellbeing and discount programmes

How You Will Do It

• Manage a portfolio of strategic ShopperTrak customer accounts.
• Build and maintain long-term relationships with key decision-makers and influencers.
• Develop and execute account growth plans aligned to customer objectives and business targets.
• Drive customer retention by ensuring customers realise value from ShopperTrak solutions and services.
• Identify opportunities to expand existing accounts through additional products, services, and capabilities.
• Lead commercial discussions, renewals, and contract negotiations.
• Collaborate with sales, operations, customer success, and technical teams to deliver excellent customer outcomes.
• Monitor account performance, customer satisfaction, and revenue growth metrics.
• Provide accurate sales forecasts and account reporting.
• Maintain a strong understanding of retail trends, customer challenges, and competitive market developments.

What We Are Looking For

Required:

• Proven experience in Key Account Management, Account Management, or Strategic Sales.
• Strong commercial acumen with experience managing customer renewals and growth opportunities.
• Demonstrated success in customer retention and revenue expansion.
• Excellent relationship-building and stakeholder management skills.
• Ability to influence and engage customers at senior decision-maker level.
• Strong negotiation, presentation, and communication skills.
• Self-motivated with the ability to manage multiple priorities effectively.
• Full UK driving licence and willingness to travel as required.

Preferred:

• Experience working within retail technology, SaaS, analytics, data solutions, or customer insight environments.
• Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions.
• Experience managing enterprise or strategic customer accounts.
• Familiarity with CRM and account planning tools.

About Us

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Through our innovative technologies and solutions, we help customers make smarter decisions and improve operational performance. ShopperTrak, a Johnson Controls business, provides industry-leading insights into consumer behaviour, footfall analytics, and retail performance, helping organisations make data-driven decisions that enhance customer experiences and business outcomes. Joining our team means becoming part of a global organisation committed to innovation, collaboration, and customer success.

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