Strategic Key Account Manager — Retail Analytics Growth

Johnson Controls, Inc.; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

25 days leave

Life assurance

Employee assistance

Training & development

Career progression

Wellbeing programs

Job summary

ShopperTrak, a Johnson Controls business, seeks a Key Account Manager to grow a strategic retail portfolio. You will nurture relationships with senior stakeholders, drive revenue growth, and deliver value through data-driven solutions while coordinating across sales, operations, and technical teams.

The role targets high-potential accounts with a focus on renewals, upsell opportunities, and long-term partnerships in a global organization.

Qualifications

• Proven experience in Key Account Management, Account Management, or Strategic Sales.
• Strong commercial acumen with experience managing renewals and growth.
• Demonstrated success in customer retention and revenue expansion.
• Excellent relationship-building and stakeholder management skills.
• Ability to influence senior decision-makers.
• Strong negotiation, presentation and communication skills.
• Self-motivated with multiple priorities.
• Full UK driving license and willingness to travel.

Responsibilities

• Manage a portfolio of strategic ShopperTrak customer accounts.
• Build and maintain long-term relationships with key decision-makers and influencers.
• Develop and execute account growth plans aligned to objectives.
• Drive customer retention by ensuring value from ShopperTrak solutions.
• Identify opportunities to expand existing accounts with additional products and services.
• Lead commercial discussions, renewals and contract negotiations.
• Collaborate with sales, operations, customer success, and technical teams.
• Monitor account performance, customer satisfaction and revenue growth.
• Provide accurate sales forecasts and account reporting.
• Maintain understanding of retail trends and market developments.

Skills

Key account management

Commercial acumen

Relationship management

Negotiation

Presentation

Communication

Travel willingness

Multi-priority management

Tools

CRM

Account planning tools

Job description

ShopperTrak, a Johnson Controls business, seeks a Key Account Manager to grow a strategic retail portfolio. You will nurture relationships with senior stakeholders, drive revenue growth, and deliver value through data-driven solutions while coordinating across sales, operations, and technical teams.

The role targets high-potential accounts with a focus on renewals, upsell opportunities, and long-term partnerships in a global organization.