Strategic Key Account Leader - Logistics Growth

Aramex; Colnbrook; On-site; GBP 65,000 - 95,000; Full time

Job summary

Aramex is seeking a Senior Key Account Manager to grow and sustain strategic client relationships within the express logistics market in the UK. You will own account plans, drive revenue, and lead reviews with senior stakeholders to align client needs with our service portfolio.

The role emphasises commercial negotiation, cross-functional collaboration, and delivering consistent profitability while expanding our presence across major enterprise accounts.

Qualifications

• Proven experience in a Key Account Management or Senior Account Management role within logistics or supply chain.
• Track record of growing revenue and profitability within strategic accounts.
• Strong commercial acumen and negotiation skills.
• Experience managing large, complex customer relationships and contractual agreements.
• Excellent business planning and account development capabilities.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop and execute strategic account plans for all assigned key customers.
• Build and maintain relationships with decision-makers and key stakeholders at all levels within customer organisations.
• Act as the primary commercial contact for allocated strategic and enterprise accounts.
• Drive customer retention through proactive account management and exceptional service delivery.
• Manage contract renewals, commercial negotiations, and pricing reviews to maximise profitability and customer satisfaction.
• Lead monthly and quarterly business reviews and monitor performance against KPIs.
• Collaborate with Operations, Finance, and Tech solutions teams to ensure delivery of commitments.
• Mentor and support junior commercial team members where appropriate.

Skills

Strategic account management

Revenue growth

Negotiation

Stakeholder management

Business planning

Analytical thinking

Communication skills

Tools

CRM systems

Microsoft Office

Job description

Aramex is seeking a Senior Key Account Manager to grow and sustain strategic client relationships within the express logistics market in the UK. You will own account plans, drive revenue, and lead reviews with senior stakeholders to align client needs with our service portfolio.

The role emphasises commercial negotiation, cross-functional collaboration, and delivering consistent profitability while expanding our presence across major enterprise accounts.