Strategic IT Account Manager — Growth & Commission

Tailor Made Technologies; Fareham; On-site; GBP 36,000 - 44,000; Full time

Job summary

Tailor Made Technologies is seeking a Technical Account Manager in the Whiteley/Fareham area to grow profitable revenue from existing clients. You will manage relationships, understand client portfolios, and communicate offerings across IT and telecommunications services.

The role emphasises proactive account development, strong customer service, and collaboration with cross-functional teams to deliver value and ensure client satisfaction.

Qualifications

• Experience supporting customers in IT, MSP, SaaS or telecommunications.
• Commercial awareness in IT services.
• Excellent customer service capabilities.

Responsibilities

• Establish strong relationships with customers in order to strategically discuss the company’s various product family propositions
• Protecting the existing revenue and securing additional business through excellent service
• Be proactive in identifying, qualifying opportunities with existing accounts
• Developing the necessary customer calling cycles and activities needed to ensure they are happy with our services and are maximising our product proposition
• Act as an ambassador for Tailor Made Technologies and be the link between our customer and wider technology teams
• Continually develop understanding of IT services (IT Support Services, Cloud, Cyber Security, Connectivity, Digital) as well as Telecommunications services.

Skills

Customer support

IT/telecom knowledge

Interpersonal skills

Proactive attitude

Job description

Tailor Made Technologies is seeking a Technical Account Manager in the Whiteley/Fareham area to grow profitable revenue from existing clients. You will manage relationships, understand client portfolios, and communicate offerings across IT and telecommunications services.

The role emphasises proactive account development, strong customer service, and collaboration with cross-functional teams to deliver value and ensure client satisfaction.