Strategic IT Account Manager - Growth & AI Solutions

Wanstor Limited; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous time off

Continuous learning

Personal development days

Volunteer days

Team social events

Job summary

Wanstor Limited is seeking an Account Manager to own a portfolio of customers, drive growth and ensure maximum value from our cloud, security, managed services and AI offerings.

You will build strong relationships with stakeholders across accounts, lead strategic conversations, and work with internal teams to deliver high-quality service and renewals, maintaining revenue and client satisfaction in a hybrid working environment.

Qualifications

• Experience as Account Manager/Executive in MSP or IT services.
• Strong commercial awareness with a track record of growing and retaining accounts.
• Solid understanding of managed services, cloud, security, and modern workplace.
• Ability to engage with technical stakeholders even if not hands-on.
• Confident in leading customer conversations, including commercial and strategic discussions.
• Excellent communication and stakeholder management skills.
• Proactive ownership-driven mindset.

Responsibilities

• Own and develop a portfolio of customer accounts with revenue growth and retention.
• Build trusted relationships with key stakeholders across accounts.
• Identify upsell and cross-sell opportunities across managed services, projects, and solutions.
• Lead regular account reviews aligning services to customer goals.
• Work with delivery and technical teams to ensure high-quality customer experience.
• Manage commercial conversations including renewals, pricing, and contracts.
• Proactively spot risks and protect revenue and relationships.

Skills

Account management

Commercial awareness

Stakeholder management

Upsell and cross-sell

Relationship building

Strategic conversations

Job description

Wanstor Limited is seeking an Account Manager to own a portfolio of customers, drive growth and ensure maximum value from our cloud, security, managed services and AI offerings.

You will build strong relationships with stakeholders across accounts, lead strategic conversations, and work with internal teams to deliver high-quality service and renewals, maintaining revenue and client satisfaction in a hybrid working environment.