Strategic HCP Access Programs Coordinator

Uniphar; England; On-site; GBP 22,000 - 34,000; Full time

Job summary

Uniphar is seeking a detail-oriented administrator to manage Healthcare Professional enquiries, coordinate with project teams, and support physicians and pharmacists across the UK in a highly regulated environment.

You will handle HCP registration, order processing in ERP, shipping coordination, invoicing, and reporting, while ensuring compliance with SOPs, GDP and regulatory requirements. Strong communication, ERP familiarity, and teamwork are essential for success.

Qualifications

• Degree-level education preferred.
• Pharma industry experience is a plus.
• Proficient in Microsoft Outlook and Excel; ERP systems such as SAP or D365 are advantageous; CRM familiarity is helpful.

Responsibilities

• Healthcare Professional Enquiries Management: manage inquiries via email and phone with timely responses.
• Collaborate with Project Management to align KPIs and deliverables.
• Support physicians and pharmacists with general inquiries and escalate medical queries when needed.
• Manage HCP and hospital qualification processes following SOPs and GDP.
• Oversee hospital and wholesaler accounts in Uniphar systems; coordinate with Quality and Finance.
• Handle HCP registration and patient enrolment per program and regulatory requirements.
• Ensure regulatory, quality, and supply chain compliance across teams.
• Process sales orders in the ERP system for billing.
• Coordinate logistics with warehouse for picking/packing/shipping and documentation.
• Book couriers and manage shipments; ensure proper storage conditions.
• Assist with reporting and client metrics; provide order-tracking updates.
• Issue invoices and assist with cost updates for billing.
• Liaise with finance for overdue account reconciliation and incoming payments.
• Provide administrative and project support as required.

Skills

Attention to detail

Multitasking

Communication skills

Team player

Education

Degree level

Tools

Microsoft Outlook

Excel

SAP

D365

CRM tools

Job description

Uniphar is seeking a detail-oriented administrator to manage Healthcare Professional enquiries, coordinate with project teams, and support physicians and pharmacists across the UK in a highly regulated environment.

You will handle HCP registration, order processing in ERP, shipping coordination, invoicing, and reporting, while ensuring compliance with SOPs, GDP and regulatory requirements. Strong communication, ERP familiarity, and teamwork are essential for success.