Strategic NHS & Public Sector Key Account Manager (Remote)

Uniphar; England; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Uniphar is seeking a Senior Account Manager to drive revenue growth and strengthen key client relationships within the NHS and public sector across the UK. You will expand Uniphar's presence as the supplier of choice for Unlicensed Medicines (ULMs) by delivering tailored solutions and strategic account plans.

The role collaborates with NHS stakeholders, procurement teams, and KOLs to exceed targets, optimise account strategies, and provide best-in-class service.

Qualifications

• Experience in sales and account management within the NHS or public sector.
• Strong understanding of NHS landscape, particularly in the South of England.
• Track record of growth in public service sales.
• Ability to build and nurture long-term strategic client relationships.
• Excellent communication, negotiation, and stakeholder engagement skills.

Responsibilities

• Exceed sales targets by driving revenue growth within the NHS and healthcare sector, particularly in the South of England, Wales & Northern Ireland.
• Identify and capitalise on new business opportunities within key hospital networks and healthcare providers.
• Develop and execute strategic account plans, ensuring business-driving activities align with financial and operational targets.
• Lead targeted upselling and cross-selling efforts to maximise client value.
• Build and maintain high-level strategic relationships with NHS stakeholders, hospital procurement teams, and KOLs.
• Conduct proactive client engagement, ensuring tailored solutions that meet customer needs and drive loyalty.
• Grow clinical presence in key hospital therapeutic groups through effective relationship-building and market positioning.
• Act as the primary escalation point for complex customer queries, ensuring timely and effective resolution.
• Stay informed on NHS policies, procurement processes, and market trends, sharing insights to shape internal business strategy.
• Work closely with the Business Unit Leader and Supply Chain teams to develop competitive pricing strategies.
• Monitor KPIs and implement corrective actions to ensure consistent sales growth.
• Contribute to business process improvement initiatives to enhance efficiency and customer satisfaction.
• Regularly report sales performance, market insights, and growth opportunities to the Head of ULM and senior management, including c-suite members when required.
• Mentor and develop junior team members, fostering a high-performance culture within the Sales and Customer Service team.
• Lead by example in customer service excellence, ensuring best-in-class client experiences.
• Collaborate cross-functionally with Supply Chain, Quality, and Customer Services teams to ensure seamless operations.
• Assist in reviewing and optimizing internal processes and systems to support business growth.

Skills

NHS sales experience

Public sector sales

Strategic account management

Stakeholder engagement

CRM systems

Tools

MS Office

Job description

Uniphar is seeking a Senior Account Manager to drive revenue growth and strengthen key client relationships within the NHS and public sector across the UK. You will expand Uniphar's presence as the supplier of choice for Unlicensed Medicines (ULMs) by delivering tailored solutions and strategic account plans.

The role collaborates with NHS stakeholders, procurement teams, and KOLs to exceed targets, optimise account strategies, and provide best-in-class service.