Expanded Access Program Coordinator

Uniphar; England; On-site; GBP 22,000 - 34,000; Full time

Job summary

Uniphar is seeking a detail-oriented administrator to manage Healthcare Professional enquiries, coordinate with project teams, and support physicians and pharmacists across the UK in a highly regulated environment.

You will handle HCP registration, order processing in ERP, shipping coordination, invoicing, and reporting, while ensuring compliance with SOPs, GDP and regulatory requirements. Strong communication, ERP familiarity, and teamwork are essential for success.

Qualifications

• Degree-level education preferred.
• Pharma industry experience is a plus.
• Proficient in Microsoft Outlook and Excel; ERP systems such as SAP or D365 are advantageous; CRM familiarity is helpful.

Responsibilities

• Healthcare Professional Enquiries Management: manage inquiries via email and phone with timely responses.
• Collaborate with Project Management to align KPIs and deliverables.
• Support physicians and pharmacists with general inquiries and escalate medical queries when needed.
• Manage HCP and hospital qualification processes following SOPs and GDP.
• Oversee hospital and wholesaler accounts in Uniphar systems; coordinate with Quality and Finance.
• Handle HCP registration and patient enrolment per program and regulatory requirements.
• Ensure regulatory, quality, and supply chain compliance across teams.
• Process sales orders in the ERP system for billing.
• Coordinate logistics with warehouse for picking/packing/shipping and documentation.
• Book couriers and manage shipments; ensure proper storage conditions.
• Assist with reporting and client metrics; provide order-tracking updates.
• Issue invoices and assist with cost updates for billing.
• Liaise with finance for overdue account reconciliation and incoming payments.
• Provide administrative and project support as required.

Skills

Attention to detail

Multitasking

Communication skills

Team player

Education

Degree level

Tools

Microsoft Outlook

Excel

SAP

D365

CRM tools

Job description

Job Responsibilities

• Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.


• Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.


• Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.


• Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.


• Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.


• HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements


• Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.


• Sales Order Processing: Process sales orders through the ERP system for billing purposes.


• Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.


• Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.


• Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.


• Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.


• Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.


• Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management.

Candidate Requirements

• Education: Ideally educated to degree level.


• Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.


• Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.