Expanded Access Program Operations Coordinator

Uniphar; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Uniphar in London is seeking an Healthcare Professional Enquiries Manager to oversee enquiries from HCPs via program inboxes and phone lines, ensuring timely responses and accurate triage.

You will collaborate with Project Management, support physicians and pharmacists, manage hospital and wholesaler accounts, and ensure regulatory and quality compliance across pharma processes, sales orders, and logistics.

Qualifications

• Degree required or equivalent; pharma/healthcare experience preferred.
• Proficient in Microsoft Outlook & Excel (Intermediate).
• Experience with ERP systems such as SAP or D365 is advantageous.
• Familiarity with CRM tools.
• Strong attention to detail and ability to follow processes in a regulated environment.
• Excellent verbal and written communication; team player with a proactive approach.

Responsibilities

• Manage Healthcare Professional enquiries via program inboxes and phone lines; ensure timely responses.
• Collaborate with Project Management to understand KPIs and deliverables for each program.
• Support prescribing physicians and pharmacists; escalate medical queries as needed.
• Oversee qualification processes in line with SOPs and GDP for HCPs/hospitals.
• Handle hospital and wholesaler accounts; coordinate with Finance and Quality teams.
• Manage HCP registration and patient enrolment in line with regulatory requirements.
• Ensure regulatory, quality and supply chain compliance with legal and importation requirements.
• Process sales orders through ERP for billing purposes.
• Coordinate logistics with warehouse for picking, packing and shipping; provide shipping docs.
• Book couriers for timely collection/delivery and monitor temperature-controlled storage.
• Assist in generating client reports on program metrics and order tracking.
• Support invoicing and cost updates for billing; reconcile overdue accounts with Finance.
• Provide administrative and project support as required by management.

Skills

Outlook

Excel

Communication

Multitasking

Attention to detail

Teamwork

Education

Bachelor's degree

Tools

SAP ERP

D365

CRM tools

Job description

Uniphar in London is seeking an Healthcare Professional Enquiries Manager to oversee enquiries from HCPs via program inboxes and phone lines, ensuring timely responses and accurate triage.

You will collaborate with Project Management, support physicians and pharmacists, manage hospital and wholesaler accounts, and ensure regulatory and quality compliance across pharma processes, sales orders, and logistics.