Strategic Global Trade Account Manager

GB Global; Tilbury; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Discretionary Bonus

Pension Scheme

Annual Salary Review

Free Eye Test and up to £69 Vouchers

Interest-Free Company Loan

Free On-Site Parking

Referral Bonus £750

Care First Lifestyle Programme

Flu Jabs Annually

Group Life Policy

Electric Vehicle Charging Points at工作

Job summary

GB Global in Tilbury seeks an Account Manager to lead a portfolio of strategic customer accounts within Global Trade Management. You will drive customer retention, revenue growth and deliver end-to-end supply chain solutions with senior stakeholders.

The role requires strong account management, freight and logistics knowledge, and the ability to develop SOPs, review KPIs and partner with internal teams to resolve issues and identify upsell opportunities.

Qualifications

• Proven experience in account management, customer success, or supply chain customer management within logistics or freight forwarding.
• Strong understanding of global supply chain activities, including freight, customs, warehousing, and distribution.
• Demonstrated ability to build and manage relationships with senior stakeholders and key decision-makers.
• Commercially minded with experience supporting pricing, quotations, tenders, and account growth initiatives.

Responsibilities

• Manage and develop a portfolio of strategic customer accounts, driving customer retention and revenue growth.
• Build and maintain relationships with customer stakeholders, including director and executive-level contacts.
• Act as the primary point of contact for customers, ensuring effective communication and service delivery.
• Lead regular customer review meetings, presenting KPIs, performance updates, and improvement plans.
• Develop and maintain customer SOPs and ensure service delivery aligns with agreed expectations.
• Monitor customer performance against KPIs and identify opportunities for improvement.
• Support pricing reviews, quotations, contract renewals, and tender submissions.
• Identify cross-selling and upselling opportunities across Uniserve's portfolio of supply chain solutions.
• Work closely with internal operational teams to manage escalations and resolve service issues.
• Drive continuous improvement initiatives that enhance service quality, efficiency, and customer experience.
• Analyse customer performance data and provide insights to support strategic decision-making.
• Build effective relationships with suppliers, partners, and key internal stakeholders to deliver business objectives.

Skills

Account management

Customer success

Supply chain knowledge

Pricing support

Data analysis

Stakeholder management

Excel / Power BI

Tools

Power BI

Microsoft Excel

Job description

GB Global in Tilbury seeks an Account Manager to lead a portfolio of strategic customer accounts within Global Trade Management. You will drive customer retention, revenue growth and deliver end-to-end supply chain solutions with senior stakeholders.

The role requires strong account management, freight and logistics knowledge, and the ability to develop SOPs, review KPIs and partner with internal teams to resolve issues and identify upsell opportunities.