Strategic ERP Account Manager (Hybrid/Home Based)

Kerridge Commercial Systems; Newcastle upon Tyne; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Home-based option

Job summary

Klipboard is seeking an Account Manager to design detailed account plans outlining relationship structures, growth opportunities, competitive risks, and strategic priorities for our distributive trade customers. This role focuses on delivering high performance, integrated ERP solutions that enable customers to source, stock, sell and service efficiently.

It operates in a hybrid model (three days in the office, two days at home) with home-based options and a clear path to senior relationship

Qualifications

• Experience in managing accounts and client relationships.
• Familiarity with CRM tools and pipeline management.
• Knowledge of ERP/SaaS solutions and channel partners.

Responsibilities

• Develop structured outreach strategies with CRM cadences to drive pipeline.
• Maintain accurate CRM records, including pipeline updates and forecasting.
• Support customers through challenges, escalating when needed for rapid outcomes.
• Contribute to product feedback loops, market insights, and enablement activities.
• Build and maintain relationships with operational leaders, senior management, and decision makers.
• Serve as the commercial point of contact for defined customer portfolios across regions.
• Manage customers' commercial and revenue activities to maximise value across tiers.

Skills

Account management

CRM experience

Relationship building

Strategic planning

Communication

Tools

CRM software

ERP/SaaS platforms

Job description

Klipboard is seeking an Account Manager to design detailed account plans outlining relationship structures, growth opportunities, competitive risks, and strategic priorities for our distributive trade customers. This role focuses on delivering high performance, integrated ERP solutions that enable customers to source, stock, sell and service efficiently.

It operates in a hybrid model (three days in the office, two days at home) with home-based options and a clear path to senior relationship